Table of contents
Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodologyIntroduction
Alex Jimenez, one of the top 30 influencers in Fintech discusses the use of AI in Financial Services with Engati.
Interview with Alex Jimenez
Ps. if you’re more of a listener, the Spotify podcast is embedded below
Alex Jimenez is the Chief Strategy Officer at Extractable, a strategic consulting, design, and data analytics agency that focuses on the future of financial services. Recognized by Onalytica as one of the top 30 influencers in fintech, Blockchain, and Innovation.
On our latest episode of Engati CX, our interview series, Alex Jimenez discusses Fintech which is essentially Finance + Technology. We talk about the changes in the Fintech landscape and if Blockchain will have an impact on it. One of the highlights of this interview is the discussion of cybersecurity- whether banks are opting for on-premise software, versus accessing data over the Cloud.
Our interview then shifts to a discussion of AI and automation in banking. How it can be best used, and how people are responding to these digital services. Moreover, Alex says that AI should be used to give customers an experience that is created for them. Essentially, a personalized experience. He goes into more detail about how AI should be used in the full interview.
