Future of CX

Achieving success via customer journey mapping

Jim Tincher
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Jim Tincher

Jim Tincher is the founder of “Heart of the Customer.” ,an organization that’s dedicated to help business create amazing experiences with a solid ROI through customer empathy and change management practices.

Before working on “Heart of the Customer,” Jim led customer experience efforts at Best Buy and UnitedHealth Group, where he discovered the importance of change management.

Since then, he dedicated his professional life to understanding the correlation between satisfied, loyal customers and sustainable business growth. And to help businesses improve their customer experience in a way that shows meaningful ROI

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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