Future of CX

3 steps to overcome a customer service crisis

Christopher Brooks
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Christopher Brooks

Christopher Brooks is the Managing Director of Clientship CX, an international advisory firm dedicated to resolving customer-related challenges.

He is a customer strategist with over 20 years of agency, client side and consultancy experience working with corporates across Europe and America.

He is the Formerly head of Lexden CX, and now leads Clientship dedicated to a 'beyond business' philosophy.

He is also the Founder of the Customer Experience World Games (2020), a not-for-profit enterprise that helps CX professionals on their journey to delivering sublime experiences to customers, employees, and communities as a whole, in response to this crisis.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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