Future of CX

The 3 steps to elevated customer satisfaction scores

Michael Brandt
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Michael Brandt

Michael is a Customer Experience specialist focusing on Voice of Customer, Complaint Management and Customer Journey Mapping.

He specializes in collecting customer data from different sources, like surveys, customer journey maps, etc., to analyze and convert data into insights that identifies improvement opportunities.

He then develops innovative CX strategies based on these insights to increase customer satisfaction, loyalty, and retention and to meet the ever-evolving expectations.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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