Future of CX

3 metrics of CX programming

Sue Duris
.
May 3
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Sue Duris

Sue Duris is the Director of Marketing and Customer Experience of M4 Communications. Based in Palo Alto, CA, M4 Communications is a strategic marketing and customer experience consultancy that helps early and mid-stage start-ups, non-profits and edtech firms develop their brands.

She writes and speaks often on marketing and customer experience topics and has been recognized by CMO, Forbes, and many others. In addition, she hosts #CXChat, a weekly twitter chat show to educate companies on enhancing their customer and employee experience.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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