How Garasi optimizes shopping with Facebook deployment
With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.
Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.
Queries were answered by the bot
Reduction in response time