Product recommendation

The bot presents user with set of questions and recommends best suited products based on filtering user prefences

Template Details

Made by

Team Engati

Capabilities

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Place Order

Allow users to add products to the cart

Case Study

Poppy's is an e-commerce business focusing on children’s products

Challenge‍

Poppy's is an e-commerce company that focuses on children's items. They had difficulty responding several customer concerns at once on platforms such as Facebook and Whatsapp.

Solution

With Engati’s omnichannel feature, Poppy’s was able to deploy the bot on the website and WhatsApp and answer repetitive queries efficiently.

Poppy's is an e-commerce business focusing on children’s products

51%

user queries were answered via the bot

45.50%

users preferred WhatsApp over Facebook