The bot presents user with set of questions and recommends best suited products based on filtering user prefences
E-Commerce / Shopping
Winner - Best Artificial Intelligence Driven Technology Solution
Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Allow users to add products to the cart
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
Poppy's is an e-commerce business focusing on children’s products
Poppy's is an e-commerce company that focuses on children's items. They had difficulty responding several customer concerns at once on platforms such as Facebook and Whatsapp.
With Engati’s omnichannel feature, Poppy’s was able to deploy the bot on the website and WhatsApp and answer repetitive queries efficiently.
user queries were answered via the bot
users preferred WhatsApp over Facebook
Select an option on how Engati can help you.
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