Poppy's is an e-commerce business focusing on children’s products
Poppy's is an e-commerce company that focuses on children's items. They had difficulty responding several customer concerns at once on platforms such as Facebook and Whatsapp.
With Engati’s omnichannel feature, Poppy’s was able to deploy the bot on the website and WhatsApp and answer repetitive queries efficiently.
user queries were answered via the bot
users preferred WhatsApp over Facebook