The bot presents user with set of questions and recommends best suited products based on filtering user prefences
Template Details
Made by
Team Engati
Category
E-Commerce / Shopping
Winner - Best Artificial Intelligence Driven Technology Solution
Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
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Allow users to add products to the cart
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
Poppy's is an e-commerce business focusing on children’s products
Challenge
Poppy's is an e-commerce company that focuses on children's items. They had difficulty responding several customer concerns at once on platforms such as Facebook and Whatsapp.
Solution
With Engati’s omnichannel feature, Poppy’s was able to deploy the bot on the website and WhatsApp and answer repetitive queries efficiently.
51%
user queries were answered via the bot
45.50%
users preferred WhatsApp over Facebook
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It is a product, service and a partnership we would like to grow eNgoma now belongs to the National Covid Response Committee and implemented Engati which helped in terms of reporting and in being able to monitor the current conversation and concerns of the public, which isn’t possible to achieve by using other systems like billboards, flyers etc. This has given us a huge reporting platform that can be fitted into the national reporting system.
Engati is a very robust and easy to use multichannel Bot platform.Their great service and development makes it a highly flexible off-the-shelve solution which we advice for a lot of our clients. Their unique technical flexibility makes everything possible without the need for in-depth development expertise.
Select an option on how Engati can help you.
I am looking for a conversational AI engagement solution for the web and other channels.
I would like for a conversational AI engagement solution for WhatsApp as the primary channel
I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business
I am looking to partner with Engati to build conversational AI solutions for other businesses
How many customers do you expect to engage in a month?
We will be shortly getting in touch with you.
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