The bot presents user with set of questions and recommends best suited products based on filtering user prefences
Template Details
Made by
Team Engati
Category
E-Commerce / Shopping
Poppy's is an e-commerce business focusing on children’s products
Challenge
Poppy's is an e-commerce company that focuses on children's items. They had difficulty responding several customer concerns at once on platforms such as Facebook and Whatsapp.
Solution
With Engati’s omnichannel feature, Poppy’s was able to deploy the bot on the website and WhatsApp and answer repetitive queries efficiently.
51%
user queries were answered via the bot
45.50%
users preferred WhatsApp over Facebook