How Etihad FEWA simplifies insurance
Etihad WE has a call center set up which answers queries coming in from users. With the lockdown and quarantine in the pandemic, they were finding it difficult to respond to user queries. Emails and phone calls did not suffice with the large number of queries coming in.
The Engati platform helped them to save time by resolving several client issues at once with multilingual and multichannel support.
queries were handled by the bot
increase in resolution/turnaround time
users preferred WA and FB messenger