Goverment Policy Feedback

A chatbot template for governments to collect and store feedback about its policies from its population in Google Sheets. A user who has already entered the feedback will not be allowed to give feedback again.

Template Details

Made by

Team Engati

Category

Education

Capabilities

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Feedback/Survey

Collect feedback from customers

Case Study

How Etihad FEWA simplifies insurance

Challenge

Etihad WE has a call center set up which answers queries coming in from users. With the lockdown and quarantine in the pandemic, they were finding it difficult to respond to user queries. Emails and phone calls did not suffice with the large number of queries coming in.

Solution

The Engati platform helped them to save time by resolving several client issues at once with multilingual and multichannel support.

How Etihad FEWA simplifies insurance

60%

queries were handled by the bot

96.60%

increase in resolution/turnaround time

25%

users preferred WA and FB messenger