Goverment Policy Feedback
A chatbot template for governments to collect and store feedback about its policies from its population in Google Sheets. A user who has already entered the feedback will not be allowed to give feedback again.
Template Details
Made by
Team Engati
Category
Education
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Winner - Best Artificial Intelligence Driven Technology Solution
Trusted by
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Why Engati is the preferred choice for global logistics companies?
Customer Support
Connect customers to an agent via the live chat option in case of complex queries.
FAQ's
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Feedback/Survey
Collect feedback from customers
The Engati Advantage
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
Case Study
How Etihad FEWA simplifies insurance
Challenge
Etihad WE has a call center set up which answers queries coming in from users. With the lockdown and quarantine in the pandemic, they were finding it difficult to respond to user queries. Emails and phone calls did not suffice with the large number of queries coming in.
Solution
The Engati platform helped them to save time by resolving several client issues at once with multilingual and multichannel support.
60%
queries were handled by the bot
96.60%
increase in resolution/turnaround time
25%
users preferred WA and FB messenger
Try us, you’re in good company
George Hanshaw
Director of eLearning solutions Los Angeles Pacific University
Engati has worked really well for us. Their chatbots make it easy to create individualized learning experiences
Jason Burnett
Adventium tech
I have found that the Engati product delivers all we need and more.We believe it will be a great platform to build with and grow with, as we see bots, both external facing and internal facing, as a growing requirement.
