A chatbot template for governments to collect and store feedback about its policies from its population in Google Sheets. A user who has already entered the feedback will not be allowed to give feedback again.
Template Details
Made by
Team Engati
Category
Education
How Etihad FEWA simplifies insurance
Challenge
Etihad WE has a call center set up which answers queries coming in from users. With the lockdown and quarantine in the pandemic, they were finding it difficult to respond to user queries. Emails and phone calls did not suffice with the large number of queries coming in.
Solution
The Engati platform helped them to save time by resolving several client issues at once with multilingual and multichannel support.
60%
queries were handled by the bot
96.60%
increase in resolution/turnaround time
25%
users preferred WA and FB messenger