A chatbot template for governments to collect and store feedback about its policies from its population in Google Sheets. A user who has already entered the feedback will not be allowed to give feedback again.
Winner - Best Artificial Intelligence Driven Technology Solution
Connect customers to an agent via the live chat option in case of complex queries.
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Collect feedback from customers
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How Etihad FEWA simplifies insurance
Etihad WE has a call center set up which answers queries coming in from users. With the lockdown and quarantine in the pandemic, they were finding it difficult to respond to user queries. Emails and phone calls did not suffice with the large number of queries coming in.
The Engati platform helped them to save time by resolving several client issues at once with multilingual and multichannel support.
queries were handled by the bot
increase in resolution/turnaround time
users preferred WA and FB messenger
Engati has worked really well for us. Their chatbots make it easy to create individualized learning experiences
I have found that the Engati product delivers all we need and more.We believe it will be a great platform to build with and grow with, as we see bots, both external facing and internal facing, as a growing requirement.
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