Automobile Servicing

A simple website chatbot that showcases different services and also schedules an appointment based on the services required. The bot also provides a skin regimen and helps the user with any kind of skin problem they are facing

Template Details

Made by

Team Engati

Category

Customer Support

Capabilities

Booking

Collect information around the user’s travel preferences and basic details, Store the collected information into a CRM

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

Schedule appoinment

Schedulting appointments, booking time slots, sending emails.

Case Study

How Garasi optimizes shopping with Facebook deployment

Challenge

With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.

Solution

Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.

How Garasi optimizes shopping with Facebook deployment

87.60%

Queries were answered by the bot

77%

Reduction in response time