A simple website chatbot that showcases different services and also schedules an appointment based on the services required. The bot also provides a skin regimen and helps the user with any kind of skin problem they are facing
Template Details
Made by
Team Engati
Category
Customer Support
Winner - Best Artificial Intelligence Driven Technology Solution
Collect information around the user’s travel preferences and basic details, Store the collected information into a CRM
Connect customers to an agent via the live chat option in case of complex queries.
Schedulting appointments, booking time slots, sending emails.
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How Garasi optimizes shopping with Facebook deployment
Challenge
With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.
Solution
Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.
87.60%
Queries were answered by the bot
77%
Reduction in response time
Impressed with how quickly the software continues to evolve and grow.Thank you so much for all the help you've given us. With Engati all of our support tickets have been resolved extremely quickly. On the development side I am also impressed with how quickly the software continues to evolve and grow.
Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels
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