Airport Assistant

A chatbot template that will provide quick access for travelers to access all the services of the airport from PNR to taxi and hotel services all in one bot.

Template Details

Made by

Team Engati

Category

Travel

Capabilities

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Lead generation

Engage with customers, convert buyers into more clients and closing more deals.

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

Case Study

How Kolkata Municipal Corporation serves 2.7x more citizens with Engati

Challenge

Citizens had to visit the government office physically to book appointments.The queries could be answered only during working hours via phone callsWith only one agent available, it became difficult to respond to every incoming query.

Solution

With Engati’s bot, citizens can book appointments anytime, anywhere using WhatsApp .It improved agent productivity as the bot responds to citizens’ repetitive queries allowing agents to focus on more important tasks.With Engati’s SMS integration, the bot also sends out SMS notifications to citizens and engage with citizenson the channel they prefer.

How Kolkata Municipal Corporation serves 2.7x more citizens with Engati

24x7

Customer Support

36%

citizen queries answered by the bot

80%

reduction in wait time