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Developing a CX strategy

Developing a CX strategy

Struggling to craft your customer experience strategy? CX expert, Ben Motteram, helps you develop the perfect CX strategy for your organization in this article. Check it out now.

Ben Motteram
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5
min read
A quick guide on how to survive and communicate during a global crisis

A quick guide on how to survive and communicate during a global crisis

Adriana Tica, an expert marketer with a decade of experience in the field, talks about the manner in which you should communicate with your customers in order to survive and thrive in a crisis.

Adriana Tica
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8
min read
Impact of facial recognition technology on our lives

Impact of facial recognition technology on our lives

A thought-leader and visionary in the cognitive and analytics space, Shailendra Kumar talks about facial recognition technology, how it can be used and the ways in which it could impact our lives.

Shailendra Kumar
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4
min read
Another way to amaze your customers: pay attention

Another way to amaze your customers: pay attention

Shep Hyken follows up on his previous article on taking an extra step to delight your customers with a new one revolving around amazing them by paying attention to them.

Shep Hyken
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2
min read
6 CX Fundamentals of Organizational and Human Adaptiveness

6 CX Fundamentals of Organizational and Human Adaptiveness

MD of Eglobalis Information and co-founder of the European Customer Experience Organization, Ricardo Saltz Gulko talks about the fundamentals for increasing the adoption of technology and services.

Ricardo Saltz Gulko
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7
min read
Developing a CX program of work

Developing a CX program of work

CX expert, Ben Motteram, talks about developing a CX program of work and shows you exactly how to compile and prioritize the CX initiatives planned within your company.

Ben Motteram
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3
min read
Enhancing cybersecurity with AI | Aghiath Chbib | Engati CX

Enhancing cybersecurity with AI | Aghiath Chbib | Engati CX

With increasing amounts of data, Aghiath Chbib believes that to have greater control of our data, we need to employ tools such as on-premise chatbots and AI-powered cybersecurity solutions. Here are his insights on enhancing cybersecurity with AI.

Aishwarya Sankhé
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3
min read
Taking the extra step to deliver amazing service

Taking the extra step to deliver amazing service

Shep Hyken, whose CX insights are sought after by Lexus, American Express, Shell Oil, and many other companies, talks about taking the extra step and putting in extra effort to amaze your customers.

Shep Hyken
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3
min read
Digital Mindsets | Javaid Iqbal | Engati CX

Digital Mindsets | Javaid Iqbal | Engati CX

The CEO of TransformX, a human-centric digital transformation firm, Javaid Iqbal talks about digital mindsets and the need for AI. Catch the exclusive interview on Engati CX.

Jeremy DSouza
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4
min read
7 ways pharmacies benefit from using a chatbot

7 ways pharmacies benefit from using a chatbot

Understanding the patient’s needs is going to be the future of the pharmaceutical industry. Read to learn how to satiate their ever-growing inquisitiveness to define your business’ success.

Aishwarya Sankhé
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4
min read
Revolutionizing the automobile industry | Hussein Dajani | Engati CX

Revolutionizing the automobile industry | Hussein Dajani | Engati CX

In this episode of Engati CX, Hussein Dajani, the General Manager of Digital and Customer Experience at AMI, Nissan Motor Co, joins us to talk about revolutionizing the automobile industry.

Aishwarya Sankhé
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5
min read
How does HBase scale?

How does HBase scale?

We explain the components of Hbase in order to show you how to scale it up and get it to handle millions of datapoints, returning results in a few milliseconds. Read on.

Shripati Bhat
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3
min read
Git Branching Strategies

Git Branching Strategies

We show you how to use git to get your work done in a consistent and productive manner. We also take you through some of the best git branching strategies there are.

Subham Majavadiya
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4
min read
Hiring in the Age of AI

Hiring in the Age of AI

Learn how artificial intelligence can speed up and streamline your recruitment process. Dive into this article and learn all you need to know about hiring in the age of AI.

Alina Burakova
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3
min read
9 Tips on How to Write a Perfect Chatbot Script

9 Tips on How to Write a Perfect Chatbot Script

Today, we’re giving you tips on how to craft a perfect script that flows smoothly. Are you ready to take a few steps to improve your chatbot’s performance and boost interactions? Let’s get started!

Diana Adjadj
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5
min read
Return on relationship | Ted Rubin | Engati CX

Return on relationship | Ted Rubin | Engati CX

Ted Rubin, leading Social Marketing Strategist and CMO of Photofy shares his valuable insights on the important of Return on Relationship with us in this episode of Engati CX.

Aishwarya Sankhé
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3
min read
Building B2B bonds | Bernie Borges | Engati CX

Building B2B bonds | Bernie Borges | Engati CX

Catch Bernie Borges, B2B sales expert and Chief Customer Officer of Vengreso, as he talks about developing B2B relationships and selling in a better manner.

Jeremy DSouza
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3
min read
Top 5 tips to practice data security for bankers

Top 5 tips to practice data security for bankers

Imagine a world where customer data is safe at all times. Unfortunately, that’s not the world we live in right now. Here’s what financial institutions can do to protect their customers.

Aishwarya Sankhé
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5
min read
Commercialization of large language models | Engati

Commercialization of large language models | Engati

NLP has reached the ‘image net’ moment. This means there is an increasing ability to crack complex language problems with the newer language models.

Anwesh Roy
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3
min read
Mobile Marketing | John Andrews | Engati CX

Mobile Marketing | John Andrews | Engati CX

Learn all about shift from traditional marketing strategies and mobile marketing with John Andrews in this episode of Engati CX.

Aishwarya Sankhé
|
3
min read

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