Why customers don’t like phone calls… and what are the alternatives
Whether it’s for lead generation or customer service, a customer’s first choice isn’t to have a call with your sales or customer service representatives. They're looking for speed and reliability, so what are our options?
Small things that have a dramatic impact on your customer experience
The tiniest of things can have an enormous effect on your customer experience. Colin Shaw addresses the concept priming in this article and shows you how to use it to create powerful experiences.
How to create personalized customer experiences
Does personalization even matter? What does your business get out of it? How do you create personalized customer experiences without compromising on speed? Find out here.
How to create a good chatbot
Creating a good chatbot has its challenges. In this blog, we're going over what makes a chatbot good and how to take your chatbot from good to great with Engati.
How to speed up customer service with a small team
Want to serve your customers in real-time and eliminate delays in spite of having a small customer service team? Here's how to make that happen.
Why you need Engati's chatbots and live chat for your telecom company
From reduced costs to increased customer support agent productivity. Here's what Engati Live Chat and chatbot solutions bring to your telecom company.
How Live Chat can help increase customer retention
What’s the secret formula to increasing your customer retention? The faster the resolution, the higher the retention. Engati Live Chat makes this possible.
Future of Business
The truth about social engineering
Everything about social engineering, the ways in which these attacks are carried out and the steps you need to take to protect yourself from such attacks.
Getting inside the customer's mind
Ever wonder what your customers actually want? Colin Shaw helps you get into their mind and shows you how to leverage this information for your business.
Why Customer Experience Leads To Word-Of-Mouth Marketing
Customer experience wizard, and Titan of CX, Dan Gingiss shares his exclusive insights on how creating superb customer experience leads to word-of-mouth marketing.
Why you need to connect with customers in their own language
The globalization of businesses allows customers from all over the world to engage with their favourite brands. However, there needs to be a homogenization of brand communication in the local language to avoid brand-customer dissonance. Here's why you need to connect with customers in their own language.
Why you need to integrate your live chat software with your CRM
Should you integrate your live chat software with your CRM? How does it help your business (and your customers)? See how it drives customer loyalty right here.
Multilingual chatbots: Everything you need to know
Why you need a multilingual chatbot to connect with your audience in a deeper manner and the best practices involved in building your own mutilingual bot.
Ritualizing the customer experience
Customer experience guru, Shep Hyken talks about the importance of ritualizing customer experiences and making sure they happen consistently, every time.
2 powerful, low-investment ways to ride the conversational automation wave
The way we interact with tech influences how we market products. It's time to hop on the conversational automation wave in 2 powerful, low-investment ways.
Best white label chatbot and live chat platform
Interested in getting into conversational automation? Want to know which is the best white label chatbot and live chat platform? Find all the answers here!
Future of Business
5 advantages of adding live chat to your website
In the spectrum of CX tools, live chat falls in the middle between emails and phone calls, and it's gaining popularity. Here are 5 advantages of adding live chat to your website.
Future of Business
7 ways to increase conversions with live chat
Live chat goes beyond customer service. See how live chat can help you increase your conversions in these 7 powerful ways.
Engaging with global customers
The increase in global competition with the liberation of cross-border movements of resources is driving the need to expand customer bases on a global scale. How can we achieve this? By successfully engaging with global customers. Here's our guide on how to do so.
Easiest way to start a conversational AI company: Engati White Label
Start your own conversational AI compay with your brand, your colours and your pricing plans with Engati White Label. Your brand, our platform: the perfect fit.