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A complete guide to Voice of the Customer

A complete guide to Voice of the Customer

All you need to know about Voice of the Customer programs, the what, why and the how; along with best practices and ways to use the data and insights gathered through them.

Jeremy DSouza
|
14
min read
Achieving hyper-personalization

Achieving hyper-personalization

We only have 8 seconds to capture customer's attention. By following a hyper-personalized approach, you can increase conversions and engagements. Learn how.

Aishwarya Sankhé
|
10
min read
Understanding GIT just got easier

Understanding GIT just got easier

Working with GIT version control systems always have received a mixed bag of reviews. So we're sharing some exclusive hacks to help you understand GIT better.

Megha Baweja
|
3
min read
How to improve your ROI in 2021 and beyond!

How to improve your ROI in 2021 and beyond!

Thought Marketing already underwent its digital transformation? It has only just begun. This article will share expert advice on optimizing your ROI in 2021.

Aishwarya Sankhé
|
13
min read
200 CX Influencers to follow to kickstart 2021

200 CX Influencers to follow to kickstart 2021

Engati CX is a community of Influencers in the customer experience, marketing automation, and technology space. Our experts have covered topics ranging from transforming customer experiences and digital transformation, to data, IoT, the power of people, emerging technologies, and more.

Engati Team
|
21
min read
Overcoming the challenges of computational linguistics | Thomas Wolf

Overcoming the challenges of computational linguistics | Thomas Wolf

Thomas Wolf, the Co-Founder & Chief Scientist from Hugging Face, joins us on Engati CX to discuss the challenges of computational linguistics and how to overcome them.

Aishwarya Sankhé
|
7
min read
Who are your most valuable customers?

Who are your most valuable customers?

Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business?

Jeremy DSouza
|
5
min read
To master customer experience strategy, master CX mindset

To master customer experience strategy, master CX mindset

In order to craft fantastic customer experiences, you need to develop the correct mindset and create the right strategies. TEDx speaker and CX expert, Jeannie Walters shows you how.

Jeannie Walters
|
min read
How to show customers that you care

How to show customers that you care

Show your customers that you're not just trying to make a sale. Make it clear that you're here to help them. Display genuine concern for them. That's how you win their hearts and minds.

Jeremy DSouza
|
5
min read
AI and customer-centricity

AI and customer-centricity

AI can help you give your customers what they actually want, if you use it right. Learn how to use it to make your organization more customer-centric.

Jeremy DSouza
|
3
min read
CX and the negativity bias

CX and the negativity bias

What is the negativity bias? How does it affect how your customers perceive your brand? What can you do about it? Find out here.

Jeremy DSouza
|
3
min read
Live chat integrations

Live chat integrations

With Engati’s digital CX solutions, we’re giving our customers the power to do less with more. We’ve introduced integrations with powerful applications like Freshdesk, Zapier, JSON API, and more. 

Engati Team
|
2
min read
The Status and Future of AI

The Status and Future of AI

Join Patrick Bangbert on an exploration of the status of AI evolution. We'll cover real AI applications vs. the public imagination, and commercial AI systems vs. academic research ambitions.

Patrick Bangbert
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5
min read
Beyond research silos: A call for holistic person-understanding in business

Beyond research silos: A call for holistic person-understanding in business

Alex Genov, Zappos's Head of Customer Research stresses on the need for a holistic approach to understanding your customers as people and breaking out of the research silos.

Alex Genov
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3
min read
Keeping up with (and exceeding) customer expectations

Keeping up with (and exceeding) customer expectations

One negative experience is enough to drive a customer away, but are good interactions enough to keep your customers coming back? Here's how to manage and exceed customer expectations.

Aishwarya Sankhé
|
4
min read
Customer experience tips for the holiday season

Customer experience tips for the holiday season

The holidays can be a trying time for your customer support team. Here are a some powerful ways to create great customer experiences during the holiday season.

Jeremy DSouza
|
4
min read
Simplifying feedback collection with Live Chat

Simplifying feedback collection with Live Chat

Collecting feedback is an integral part of business strategy, but it can be frustrating when customers don't provide feedback. So we've simplified the process.

Aishwarya Sankhé
|
min read
Fostering Friendships

Fostering Friendships

Our social nature is a part of our biology according to Luke Jamieson. He shares all of his insights on the importance of fostering friendships. Read now.

Luke Jamieson
|
min read
Can you create memorable customer experiences without breaking the bank?

Can you create memorable customer experiences without breaking the bank?

Does it always have to be expensive to craft experiences worth remembering? Is it to create memorable experiences without spending a ridiculous amount of money. Find out here.

Jeremy DSouza
|
4
min read
How to use Live Chat for lead generation and nurturing

How to use Live Chat for lead generation and nurturing

Everyone loves Live Chat for customer support. But if you think that’s its only function, you’re missing out. Here's how generate & nurture leads with Live Chat

Aishwarya Sankhé
|
5
min read

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