Future of CX

19 movie quotes you'll relate to as a customer service agent

Jeremy DSouza
.
Apr 4
.
6-7 mins

Table of contents

Automate your business at $5/day with Engati

REQUEST A DEMO
Best movie quotes for customer service agents

Working in customer service can feel like a tough, thankless job sometimes. But you deserve to feel like a movie star while you’re working. That’s why we’re bringing you 19 movie quotes that every customer service agent can relate to.

Best movie quotes for customer service representatives

1

When there’s no bug, the customer just doesn’t know how to use the tool

You can't handle the truth quote | A Few Good Men | Jack Nicholson

How often have you needed to deal with customers who are convinced that there’s a problem with your product when the actual issue is that they just aren’t using it right? If you’ve ever watched A Few Good Men, you’ve wished you could go Col. Jessup on them and shout “You want the truth? You can’t handle the truth”. Maybe you’d even want to add “The product isn’t the problem, you’re the problem!” out there.

2

When you’ve got to escalate a customer issue

Houston we have a problem quote | Apollo 13

This might just be the most appropriate thing to say when a customer’s issue is so complex that you need to get your superiors involved. This quote was popularized by the movie Apollo 13, but the actual words spoken from the Apollo 13 spacecraft on the 13th of April 1970 were, "Houston, we've had a problem."

3

When a customer exaggerates a minor issue

But did you die? quote | The Hangover Part II | Mr. Chow

Unless you’re new to the customer service game, there’s no way you haven't been forced to deal with a customer who behaved as if the slight inconvenience they faced was as bad as the sky falling on their head. And there’s also no way you haven’t felt like channeling your inner Mr. Chow from The Hangover Part II and asking them, “But did you die?”

The stuff that dreams are made of quote | The Maltese Falcon

If you’ve got any pride in your product, you’re going to quote this line from The Maltese Falcon the next time a customer asks what your product really is or what’s in it.

5

When you resolve an issue, but the customer brings up another one

Just when I thought I was out, they pull me back in quote | The Godfather: Part III

This situation makes you feel the sheer frustration and anger that Michael Corleone experiences when his mafia buddies double-cross him, preventing him from going clean and leaving the world of crime in The Godfather: Part III.

6

When you’ve got a solution that isn’t a guaranteed fix

60% of the time, it works everytime quote | Anchorman

One of the most iconic lines from Anchorman, you’d have to struggle to stop yourself from saying this when the solution you’ve got on your mind isn’t a sure-shot fix. But I’m sure you’ve got great willpower which works (hopefully) more than 60% of the time.

7

WWhen a customer is impressed with your product’s features

Wait a minute, wait a minute, you aint heard nothing yet quote | The Jazz Singer

They’re impressed? Already? Like Jack Robin in The Jazz Singer, you haven’t even pulled out the big guns yet. They better hold on, they’re about to lose their minds when they see what else your product’s got in it.

What we have here is  failure to communicate quote | Cool Hand Luke

This line from Cool Hand Luke is literally what would be playing in your mind while dealing with such a customer. Just, don’t do what Captain did to Luke when he was saying that.

9

What your salespeople say after dumping a customer on you

Hasta la vista, Baby! quote | Terminator: Judgement Day

One of the biggest customer experience issues ever - your salespeople inflate customer expectations, close the deal, and leave you to deal with annoyed customers if everything does not work out the way it was supposed to. It’s time for that to change, already.

10

When you don’t want to escalate a customer issue

You shall not pass quote | Gandalf | Lord of the Rings: The Fellowship of the Ring

While you’d not say it out loud, you definitely want to sound like Gandalf in Lord of the Rings: The Fellowship of the Ring.

11

When a customer gets too worked up

Why so serious quote | Joker | Heath Ledger | The Dark. Knight

Every customer service agent has wanted to say the most iconic line uttered by The Joker. Even if you haven’t watched The Dark Knight, this line would have played in your head.

12

After you’ve finally resolved an issue

Alright Alright Alright | Matthew McConaughey | Dazed and Confused

You might find yourself saying the iconic line that Matthew McConaughey used in Dazed and Confused, but chances are that you’d use it as a victory cry, the way Matthew used it when won the Oscar for Best Actor in 2014.

13

When the customer figures the solution out on their own

OOoH, That's a Bingo quote | Inglourious Basterds

As much as you may hate Col. Hans Landa in Inglourious Basterds, this quote would have certainly come to your mind after you guide your customer to the point where they figure the right answer out themselves.

14

When you couldn’t care less about the issue

Frankly, my dear, I don't give a damn quote | Gone with the Wind | Clark Gable

Get a customer that’s annoying enough and you might just find yourself saying what Rhett Butler (played by Clark Gable) said to Scarlett O'Hara (Vivien Leigh) in Gone with the Wind when she asked him, "Where shall I go? What shall I do?"

Just… try saying it in your mind and not out loud.

15

After spending your shift listening to angry customers berating you

I'm mad as hell and I'm not gonna take this anymore | Network

Customer service representatives - the people who reach their breaking point (just like Howard Beale in the 1976 movie, Network) at the end of every shift and then go back to do it all over again the very next day. 

16

When you’re facing an issue that’s not as easy as you expected it to be

Difficult Difficult Lemon | Difficult In The Loop.

Not Easy-Peasy-Lemon-Squeezy at all. Some of these customer issues might make you feel exactly how Simon Foster felt during this scene from the 2009 movie, In The Loop.

17

When a customer is on your starter plan but demands enterprise-level service

Show me the money! | Jerry Maguire

Screaming out this iconic Jerry Maguire line sure beats saying “You’ll have to upgrade your plan for this”. Honestly, I wouldn’t be surprised if you’ve already done this.

18

After resolving an extremely complex customer issue

King Kong Ain't got Shit on me | Training Day

This Training Day quote is just a fun way to stroke your ego after dealing with a King Kong-sized problem and coming out on the top. Just make sure you’re saying it to yourself after ending the call and hanging up.

19

When you need to pull your tech team in

Now that is an Avengers Level Threat | Mysterio | Spider-Man: Far from Home

All you need to do is say Mysterio’s line from Spider-Man: Far From Home… and then cue the Avengers soundtrack when your tech team comes online.

Jeremy DSouza

Jeremy is a marketer at Engati with an interest in marketing psychology and consumer neuroscience. Over the last year he has interviewed many of the world's brightest CX, AI, Marketing, and Tech thought leaders for Engati CX.

Close Icon
Request a Demo!

Get started on Engati with the help of a personalised demo.

Thanks for the information.
We will be shortly getting in touch with you.
Please enter a valid email address.
For any other query reach out to us on contact@engati.com
Close Icon
Congratulations! Your demo is recorded.

Select an option on how Engati can help you.

I am looking for a conversational AI engagement solution for the web and other channels.

I would like for a conversational AI engagement solution for WhatsApp as the primary channel

I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business

I am looking to partner with Engati to build conversational AI solutions for other businesses

continue
Finish
Close Icon
You're a step away from building your Al chatbot

How many customers do you expect to engage in a month?

Less Than 2000

2000-5000

More than 5000

Finish
Close Icon
Thanks for the information.

We will be shortly getting in touch with you.

Close Icon

Contact Us

Please fill in your details and we will contact you shortly.

Thanks for the information.
We will be shortly getting in touch with you.
Oops! Looks like there is a problem.
Never mind, drop us a mail at contact@engati.com