Future of CX

17 best customer service blogs to read in 2023

Jeremy DSouza
Feb 23
4-5 mins

Table of contents

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Best customer service blogs

Want to elevate your customer experience in 2022? Here are 17 customer service blogs that you should definitely read if you want to make that happen.

Shep Hyken’s Customer Service Blog

Shep Hyken is one of the best known customer experience wizards in the game. His insights are valued by many of the world’s biggest companies, so there’s no way you could even consider skipping his customer service blog. 

As a bonus, he even puts out hilarious comics that illustrate his suggestions and really drive the point home.

Read Shep Hyken’s Customer Service Blog now!

Customer Bliss

The author behind this customer experience blog, Jeanne Bliss is revered as the Godmother of Customer Expereince. The blog is a treasure trove of CX wisdom, along with case studies of how companies have created CX magic and how you can emulate them to improve your experience and increase customer loyalty. The underlying value for this blog is simply “treat your customers in a way that shows that you value them”.

Read Customer Bliss now!

CX Journey

The founder of CX Journey, Annette Franz helps companies find out both what drives their employees and their customer experience. The blog is all about putting the ‘customer’ in the customer experience. It shows you why you need to think about your customers as customers instead of thinking of them as dummies, account numbers, or not thinking about them at all.

Read CX Journey now!

Customer Experience Matters

Management transformist, Bruce Temkin authors this blog. He concentrates on Experience Management, or XM, calling on companies to look deep into their strategy, culture, customer service, branding, and leadership practices to see what can be tweaked in order to enhance their customer experience and win the hearts and minds of their customers.

Read Customer Experience Matters now!


Unlike most of the other blogs in this list, this one doesn’t have just a single author behind. This one is more of an online community of customer service leaders, customer expereince professionals, and business leaders in general. The content on this site revolves around customer experience, customer engagement, technology, and many other topics. It even touches on marketing, SEO, and leadership.

Read CustomerThink now!

Adrian Swinscoe’s blog

Adrian Swinscoe is a CX writer, speaker, and consultant. His blog goes over customer service, business purpose, organization culture, customer retention, brand trust, and digital transformation. He’s a major proponent of making use of technology to improve your customer experience. 

Read Adrian Swinscoe’s blog now!

Beyond Philosophy blog

Colin Shaw’s Beyond Philosophy helps organizations detect their customer’s hidden, unmet needs so that they can serve them in the best way possible. The Financial Times even listed Beyond Philosophy as one of the leading management consultancies for the last two years in a row. The blog covers customer experience in depth, along with other topics like persuasion and marketing.

Read the Beyond Philosophy blog now!

Steven Van Belleghem’s blog

Steven Van Belleghem is all about encouraging companies to play the long-term game with their customers, creating great experiences and increasing customer loyalty and customer lifetime value. Steven also advocates taking your social responsibility in order to win the hearts and minds of your customers. He even focuses on making use  of new technologies along with the human touch in order to create great customer experiences.

Read Steven Van Belleghem’s blog now!

Heart of the Customer

At Heart of the Customer, Jim Tincher and his team write about customer-focused change management, customer journey management, building a customer experience vision and much more. The blog emphasizes that customer experience is a journey, and not a destination. 

Read Heart of the Customer now!

Doing CX Right

In Doing CX Right, Stacy Sherman both writes and speaks about humanizing your business and creating great employee experiences so that your employees are happy and create great experiences for your customers as well. It’s all about leading with a heart, to win your customers’ hearts and earn customer loyalty, referrals, and revenue.

Read Doing CX Right now!

Experience Investigators blog

At Experience Investigators, Jeannie Walters focuses on helping you turn your customer’s bad days into great and memorable moments. The blog focuses on aligning your entire organization towards creating great customer experiences, not just your customer service department. It helps you understand how you can map out your customer journey and even reduce customer churn substantially.

Read the Experience Investigators blog now!

CX Accelerator

CX Accelerator is a community founded by Nate Brown that seeks to empower customer experience professionals throughout their journey. The blog features articles not just from Nate Brown, but from several members of the community, which allows you to get a glimpse of various perspectives when it comes to customer experience leadership.

Read CX Accelerator now!

CXM - Customer Experience Magazine

This magazine is full of news about the customer experience world, along with blog articles, features, reports, case studies, and video bites that show you new steps that you can take in order to raise your customer experience to the next level.

Read CXM - Customer Experience Magazine now!

Blake Morgan’s Blog

Blake Morgan is a keynote speaker and customer experience futurist. She emphasizes that regardless of where your customers live or what language they speak, all of them want to feel valued. The blog even shares snippets of Blake’s The Modern Customer podcast featuring several business leaders.

Read Blake Morgan’s blog now!

Wakabayashi Experience

This is not just a customer experience blog, it also covers marketing, digital strategy, and much more. It even shows you how to earn long-term revenue gains through the use of effective customer experience strategies.

Read Wakabayashi Experience now!

ClearAction CX

Lynn Hunsaker’s ClearAction CX blog covers a wide range of topics related to customer experience. It goes over everything from customer experience vision to key metrics, benchmarking, best practices, and much more. This customer experience blog even helps you identify the commonalities that lie in employee experience, partner experience, and marketing maturity.

Read the ClearAction CX blog now!

Forrester – Blog for Customer Experience Professionals

Forrester is a market research organization that shares proprietary research and advice with its clients and the public. They run several research centers across the United States, Europe, and Asia. Their customer experience blog shares articles written by a range of authors and CX experts, backing these pieces up with original research conducted by the Forrester team.

Read the Forrester blog for customer experience professionals now! If in any case, you have no access to their blogs, channels or web-sites.

Jeremy DSouza

Jeremy is a marketer at Engati with an interest in marketing psychology and consumer neuroscience. Over the last year he has interviewed many of the world's brightest CX, AI, Marketing, and Tech thought leaders for Engati CX.

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