Telecom - Customer support
Engati helped a large telecom company create a white label chatbot platform offering to boost its value-added business services.
GET STARTED FREEThe Solution
This company is the largest mobile carrier and iPTV provider in Mongolia with a market share of more than 88%.
The company wanted to launch its own chatbot platform to add to it's existing market offerings including the chat client. Engati helped build an on-premise Chatbot Solution that could be offered to their customers for building bots. Key objectives accomplished include:
- - Improve value added business for the Telco
- - Increased engagement on company's Chat Client
- - Enable Bot Commerce for the Telco's customers
- - On Premise deployment for in-country data retention
Vertical
Telecom
Region
Central Asia
Use case
Marketing Automation
Use case
Marketing Automation
Chatbot features used
On-Premise Deployment
User Segmentation
White Labeled
E-commerce enabled bots
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Screenshots
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