customer support chatbot

Support - Telecom

Engati helped a Large Telco create a white labeled chatbot platform offering to boost its value-added business services

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customer support chatbot

The Solution

This company is the largest mobile carrier and iPTV provider in Mongolia with a market share of more than 88%.

The company wanted to launch its own bot platform that could work with its other market offerings including the chat client. Engati helped build an on-premise Chatbot Solution that could be offered to their customers for building bots. Key objectives accomplished include:

- Improve value added business for the Telco
- Increased engagement on company's Chat Client
- Enable Bot Commerce for the Telco's customers
- On Premise deployment for in-country data retention

Vertical

Telecom

Region

Central Asia

Use case

Marketing Automation

Use case

Marketing Automation

Features Used

On-Premise Deployment

User Segmentation

White Labeled

E-commerce enabled bots

Numbers

90, 000 +

Interactions

18.9

Messages per Conversation

25%

Renewal Requests

Screenshots