customer support chatbot

Telecom - Customer support

Engati helped a large telecom company create a white label chatbot platform offering to boost its value-added business services.

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customer support chatbot
The Solution
This company is the largest mobile carrier and iPTV provider in Mongolia with a market share of more than 88%.
The company wanted to launch its own chatbot platform to add to it's existing market offerings including the chat client. Engati helped build an on-premise Chatbot Solution that could be offered to their customers for building bots. Key objectives accomplished include: 
  • - Improve value added business for the Telco
  • - Increased engagement on company's Chat Client
  • - Enable Bot Commerce for the Telco's customers 
  • - On Premise deployment for in-country data retention 
telecom
Vertical
Telecom
region
Region
Central Asia
usecase-chatbot for telecom
Use case
Marketing Automation

Chatbot features used

deployemnt
On-Premise Deployment
user segmentation
User Segmentation
Partner
White Labeled
ecommerce cart
E-commerce enabled bots