This company is one of the largest providers of technology services in the region. It processes over 2.5 million transactions in a month.
They were looking for a solution to collect information from large number of visitors on their website. The queries were a healthy mix of customer service enquiries and job seeker requests. Engati designed an ai chatbot for the firm. The chatbot is trained to answer all the incoming queries and handle them based on the key intent. Key objectives accomplished include:
- Streamlined Job Requests
- Lead Generation
- Automated routing to Support Agents
- Improved Customer Experience
Information and Technology (IT)
Chatbot features used
Natural Language Processing
90, 000 +
Messages per Conversation
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