Information & Technology - Lead Generation
Leading technology solutions provider for government, education & healthcare sector, wanted to improve lead generation on their website
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This company is one of the largest providers of technology services in the region. It processes over 2.5 million transactions in a month.
They were looking for a solution to collect information from large number of visitors on their website. The queries were a healthy mix of customer service enquiries and job seeker requests. Engati designed an ai chatbot for the firm. The chatbot is trained to answer all the incoming queries and handle them based on the key intent. Key objectives accomplished include:
- - Streamlined Job Requests
- - Lead Generation
- - Automated routing to Support Agents
- - Improved Customer Experience
Vertical
Information and Technology (IT)
Region
West Asia
Use case
Lead Generation
Live Since
September 2018
Chatbot features used
Natural Language Processing
Integration Hub
Live Chat
Multilingual
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Chatbot screenshots
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