This company is one of the largest providers of technology services in the region. It processes over 2.5 million transactions in a month.
They were looking for a solution to collect information from large number of visitors on their website. The queries were a healthy mix of service enquiries and job seeker requests. Engati helped design a smart chatbot for the firm. The chatbot is trained to answer all the incoming queries and handle them based on the key intent. Key objectives accomplished include:
- Streamlined Job Requests
- Lead Generation
- Automated routing to Support Agents
- Improved Customer Experience
Information and Technology (IT)
Natural Language Processing
90, 000 +
Messages per Conversation
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