Manufacturing - Knowledge Transfer
Engati helped a renowned American office & home furniture company with creating customer engagement & awareness for thier new offering.
GET STARTED FREEThe solution - Chatbot for employee engagement
The 100+ year old company is one of the furniture giants of the USA. Known for providing superior quality and design the company grosses more than USD 2 Billion in revenue.
The company launched a new product in the market. They wanted to train their employees on the product and use it as an employee engagement activity as well. An ai chatbot was developed to answer all queries related to the product. It was deployed on corporate slack and their internal website and was accessible by 8000+ employees of the company. Objectives accomplished included:
- - Efficient knowledge sharing
- - Employee training for Product Launch
- - Increased Employee Engagement
Vertical
Human Resource
Region
America
Use case
Knowledge Transfer
Live since
September 2019
Chatbot features used
Advanced NLP
Integration hub
API framework
Internal Chat Channels
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Chatbot screenshots
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
.svg)
