The 100+ year old company is one of the furniture giants of the USA. Known for providing superior quality and design the company grosses more than USD 2 Billion in revenue.
The company launched a new product in the market. They wanted a method to train employees on the product. Along with it, they wanted to use it as an engagement opportunity with their employees. A chatbot was developed to answer all queries related to the product. It was deployed on corporate slack and their internal website and was accessible by 8000+ employees of the company. Objectives accomplished included: