<script type="application/ld+json">
{
 "@context": "https://schema.org",
 "@type": "FAQPage",
 "mainEntity": [{
   "@type": "Question",
   "name": "What is Real-time communication?",
   "acceptedAnswer": {
     "@type": "Answer",
     "text": "Real-time communication lets devices communicate in real-time without communication delays using a peer-to-peer structure. These interactions are never stored in an interim state between the transmitter and the receiver. In a conversation like this, there is a return path where the receiver can also communicate with the sender in real-time."
   }
 },{
   "@type": "Question",
   "name": "Why is Real-Time Communications Important?",
   "acceptedAnswer": {
     "@type": "Answer",
     "text": "Real-time communications are vital to consumers and business clients because of the extensive usage of smartphones."
   }
 },{
   "@type": "Question",
   "name": "How can we use Real-Time Communications for Business?‍",
   "acceptedAnswer": {
     "@type": "Answer",
     "text": "While real-time communications seem new to consumers, businesses have used this functionality for a long time now. Real-time communications have been available for years to companies in cloud communication messaging applications like Skype, Slack, and others for enterprise collaboration. Now voice communications have more common usages in real-time communication apps, avoiding traditional providers. Communicating this way on a unified communications application can save businesses and their workers time and money."
   }
 },{
   "@type": "Question",
   "name": "What is the future of Real-Time communication?‍",
   "acceptedAnswer": {
     "@type": "Answer",
     "text": "By 2021, the internet of everything will involve a real-time communication network. A glimpse of this future can already be seen in its utility and disruption in different cases. While a simple transactional relationship of money to transportation has occurred for thousands of years, the real revolution is going to be enabled by real-time communication.Communication platforms and AOIs act as a service that have enabled the “online consumption model” by the connection of devices, machines, and humans for mass exchange of data, information, and ideas."
   }
 },{
   "@type": "Question",
   "name": "What is the ‘Blue Ocean’ opportunity for Real-Time Communication developers?‍",
   "acceptedAnswer": {
     "@type": "Answer",
     "text": "Real-time communications have strong appeal amongst developers, entrepreneurs, product managers, and IT managers. We could consider the real-time communications market as an ocean of opportunities, which means it’s uncontested and holds tremendous potential for even smaller businesses. For example, they see real-time communications as providing an easy way for Server Message Blocks to shift from traditional communication solutions to using user-centric business communication, enabling the performance of new customer services, in one use case."
   }
 }]
}
</script>

Limited Time Offer - WhatsApp automation chatbot now available at a reduced price - 180 USD for 10K messages, 250 USD for 30K messages, 320 USD for 100K messages, all inclusive

Real-Time Communication

1. What is Real-time communication?

Real-time communication lets devices communicate in real-time without communication delays using a peer-to-peer structure. These interactions are never stored in an interim state between the transmitter and the receiver. In a conversation like this, there is a return path where the receiver can also communicate with the sender in real-time.

2. What are some of the examples of real-time communication?

The internet, landlines, mobile phones, video conferencing, online messaging, and teleconferencing.

3. What are some of the types of Real-time communication?

Real-time communications take place in half-duplex or full-duplex:

a. Half-duplex.

Communications here are on one channel in one direction at a time. Sender and receiver can send messages but not receive them at the same time (like an old-style walkie-talkie where the user has to say “over” to tell the person on the other end that he/she can speak now).


b. Full-duplex.

The sender and receiver can send and receive messages at the same time on two parallel communication pathways.

4. Why is Real-Time Communications Important?

Real-time communications are vital to consumers and business clients because of the extensive usage of smartphones.

For example, a passenger who has just missed a connecting flight may contact the reservations center via the airline’s app. In this use case, the customer will get the best service if the reservations center understands the circumstances of the passenger’s problem at the same time as he/she reports it. The agents would have already received the relevant flight updates. Saving the customer from having to describe the situation multiple times will decrease the time to resolution as well as enhance the customer experience.

5. How can we use Real-Time Communications for Business?

While real-time communications seem new to consumers, businesses have used this functionality for a long time now. Real-time communications have been available for years to companies in cloud communication messaging applications like Skype, Slack, and others for enterprise collaboration. Now voice communications have more common usages in real-time communication apps, avoiding traditional providers. Communicating this way on a unified communications application can save businesses and their workers time and money.

Moreover, for business, the use cases for real-time communications have now developed in other commercial fields as well. Workplaces without an office, restaurants, and retail stores where the job description of the employees includes being ‘on their feet’ and ‘on the go’ constantly, can now use real-time communications for task coordination, employee scheduling, and much more.

Real-time messaging on an app can replace emails to employees about internal announcements, which increases engagement and questions from employees. Such kind of real-time communication service can benefit those who generally work in shifts for groups as nurses, emergency first responders, landscapers, waiters, sales associates, and even baggage handlers.

6. What is the effort taken to make Real-Time Communication a reality?

Ever since the invention of the internet, every effort has been made to make it faster and faster. This led to independent developers and research labs to innovate better and faster technology. But not everyone knew what others were working on, many incompatible solutions were developed as a result, which led to conflicting technologies.

The standardization drive strives to allow all involved participants to reach a consensus on a well-defined set of etiquettes and APIs for widespread deployment of the real-time communications practice. That way the web developers, browser vendors, application and telecommunications providers can leverage the market to offer end-users consistency, media-rich, and web-enabled products.

7. What is the future of Real-Time communication?

By 2021, the internet of everything will involve a real-time communication network. A glimpse of this future can already be seen in its utility and disruption in different cases. While a simple transactional relationship of money to transportation has occurred for thousands of years, the real revolution is going to be enabled by real-time communication.

Communication platforms and AOIs act as a service that have enabled the “online consumption model” by the connection of devices, machines, and humans for mass exchange of data, information, and ideas.

In this model, APIs work as a kind of digital currency. By integrating real-time communications directly into their applications and business processes, the companies can leverage it for effective, responsible, and secure transactions.


Setting voice, video, and messaging by APIs, real-time communications will promote solution creation. Besides, service alliance into mobile apps, websites, and business processes will become more manageable. API-powered real-time communications will allow underpricing and outperformance of traditional communication solutions.

8. What is the ‘Blue Ocean’ opportunity for Real-Time Communication developers?

Real-time communications have strong appeal amongst developers, entrepreneurs, product managers, and IT managers. We could consider the real-time communications market as an ocean of opportunities, which means it’s uncontested and holds tremendous potential for even smaller businesses. For example, they see real-time communications as providing an easy way for Server Message Blocks to shift from traditional communication solutions to using user-centric business communication, enabling the performance of new customer services, in one use case.

9. Conclusion

Whatever the future holds, real-time communication will only grow in significance as enterprises consider it more vital for day-to-day operations than ever before. Because having instant and secure communications are the basic requirements for enterprises today, whether it’s real-time voice, video, or instant messaging.

About Engati

Engati is a one-stop platform for delighted customers. With our intelligent bots, we help you create the smoothest of Customer Experiences. And now, we're even helping you answer your customers' most complicated questions in real-time with Engati Live Chat. So, let's get started?

Get Started Free