Ranked second largest amongst the professional services firms, the company has a network of firms in 158 countries.
The complexity of auditing products brings up a large number of customer queries that need detailed answers to improve customer experience & satisfaction. Engati built an ai chatbot integrating with internal systems of the firm. The bot helps answer the queries with 90% accuracy with the help of Engati's NLP engine.
- Improved Customer Engagement
- 365*24*7 availability to answer queries
- Knowledge Management
Chatbot features used
Natural Language Processing
Conversation Flow Builder
90, 000 +
Messages per Conversation
Chatbot and live chat screenshots
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