UPDATE: We're committed to providing our partners and customers with world-class support. We will continue to provide support across multiple regions. Don't hesitate to reach out to us at support@engati.com. Stay safe!
UPDATE: We're committed to providing our partners and customers with world-class support. Don't hesitate to reach out to us at support@engati.com. Stay safe!
Customer Engagement - Business Consulting
One of the Big Four Auditor firms automated handling of queries related to tax and consulting services
GET STARTED FREEThe Solution
Ranked second largest amongst the professional services firms, the company has a network of firms in 158 countries.
The complexity of auditing products brings up a large number of queries from customers. These need detailed answers to improve customer experience & satisfaction. Engati built a bot integrating with internal systems of the firm. The bot helps answer the queries with 90% accuracy with the help of Engati NLP engine.
- - Improved Customer Engagement
- - 365*24*7 availability to answer queries
- - Knowledge Management
Vertical
Business Consulting
Region
Europe
Use case
Customer Engagement
Live since
June 2019
Features Used
Natural Language Processing
Integrations
File Uploads
Conversation Flow Builder
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Screenshots
Create a Chatbot now
WeChat
Skype
Kik
Messenger
Slack
Whatsapp
Twitter
Website
Line
Telegram
Viber
Skype for Business
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