Customer Engagement - Business Consulting
One of the Big Four Auditor firms automated handling of queries related to tax and consulting services
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Ranked second largest amongst the professional services firms, the company has a network of firms in 158 countries.
The complexity of auditing products brings up a large number of queries from customers. These need detailed answers to improve customer experience & satisfaction. Engati built a bot integrating with internal systems of the firm. The bot helps answer the queries with 90% accuracy with the help of Engati NLP engine.
- - Improved Customer Engagement
- - 365*24*7 availability to answer queries
- - Knowledge Management
Vertical
Business Consulting
Region
Europe
Use case
Customer Engagement
Live since
June 2019
Features Used
Natural Language Processing
Integrations
File Uploads
Conversation Flow Builder
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Screenshots
