customer engagement chatbot

Business Consulting - Customer Engagement

One of the Big four Auditor firms automated handling of customer queries related to tax and consulting services with an ai chatbot.

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customer engagement chatbot

The solution - Chatbot for customer support

Ranked second largest amongst the professional services firms, the company has a network of firms in 158 countries.
The complexity of auditing products brings up a large number of customer queries that need detailed answers to improve customer experience & satisfaction. Engati built an ai chatbot integrating with internal systems of the firm. The bot helps answer the queries with 90% accuracy with the help of Engati's NLP engine.
  • - Improved Customer Engagement
  • - 365*24*7 availability to answer queries 
  • - Knowledge Management
business consulting chatbot
Vertical
Business Consulting 
location
Region
Europe
use case
Use case
Customer Engagement
live since
Live since
June 2019

Chatbot features used

NLP
Natural Language Processing
integratin
Integrations
file upload
File Uploads
conversational AI
 Conversation Flow Builder 

Chatbot and live chat screenshots

customer engagement chatbot
customer engagement chatbot
customer engagement chatbot