Business Consulting - Customer Engagement
One of the Big four Auditor firms automated handling of customer queries related to tax and consulting services with an ai chatbot.
GET STARTED FREEThe solution - Chatbot for customer support
Ranked second largest amongst the professional services firms, the company has a network of firms in 158 countries.
The complexity of auditing products brings up a large number of customer queries that need detailed answers to improve customer experience & satisfaction. Engati built an ai chatbot integrating with internal systems of the firm. The bot helps answer the queries with 90% accuracy with the help of Engati's NLP engine.
- - Improved Customer Engagement
- - 365*24*7 availability to answer queries
- - Knowledge Management
Vertical
Business Consulting
Region
Europe
Use case
Customer Engagement
Live since
June 2019
Chatbot features used
Natural Language Processing
Integrations
File Uploads
Conversation Flow Builder
Numbers
90, 000 +
Interactions
18.9
Messages per Conversation
25%
Renewal Requests
Chatbot and live chat screenshots
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