customer engagement chatbot

Customer Engagement - Business Consulting

One of the Big Four Auditor firms automated handling of queries related to tax and consulting services

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customer engagement chatbot
The Solution
Ranked second largest amongst the professional services firms, the company has a network of firms in 158 countries.
The complexity of auditing products brings up a large number of queries from customers. These need detailed answers to improve customer experience & satisfaction. Engati built a bot integrating with internal systems of the firm. The bot helps answer the queries with 90% accuracy with the help of Engati NLP engine.
  • - Improved Customer Engagement
  • - 365*24*7 availability to answer queries 
  • - Knowledge Management
business consulting chatbot
Vertical
Business Consulting 
location
Region
Europe
use case
Use case
Customer Engagement
live since
Live since
June 2019

Features Used

NLP
Natural Language Processing
integratin
Integrations
file upload
File Uploads
conversational AI
 Conversation Flow Builder 
Screenshots
customer engagement chatbot
customer engagement chatbot
customer engagement chatbot