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chatbot for transaction enquiries

Chatbots for Transaction Enquiries 

Learn how to build chatbots for transaction enquiry use cases

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chatbot for transaction enquiries
The Big Idea
Online lives generate a large number of transactions with various organizations. For an average individual, this includes financial, subscription and even retail transactions.
Transaction detail enquiries form a major component of requests handled by support teams. Smart chatbots help automate resolution of these requests. 24x7 availability helps improve customer satisfaction and user experience.  When transaction details are necessary for further actions, this helps improve productivity too. Key capabilities include: 

- 24x7 Service & Support availability 
- Automation of common information retrieval 
- Account Statement tracking
- Expense Claims and tracking 
- Regular Alerts & Notifications 
30%
% Reduction in operational costs with use of Chatbots
67%
% of customers used chatbots last year for Support
Features
NLP
Natural Language Processing
integration
Integration Hub
script
Script Node
file upload
File Uploads
broadcast
Broadcast
multi channel
Omnichannel 
Benefits
Support Queries
Statement Requests
Subscription Requests
Expense Tracking
Efficiency
Reduce Operational Costs
Round the clock Availability
Rich Analytics
Timely Notifications