Chatbots for Transaction Enquiries

The Big Idea

Online lives generate a large number of transactions with various organizations. For an average individual, this includes financial, subscription and even retail transactions.

Transaction detail enquiries form a major component of requests handled by support teams. Smart chatbots help automate resolution of these requests. 24x7 availability helps improve customer satisfaction and user experience. When transaction details are necessary for further actions, this helps improve productivity too. Key capabilities include:
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- 24x7 Service & Support availability
- Automation of common information retrieval
- Account Statement tracking
- Expense Claims and tracking
- Regular Alerts & Notifications

30%

% Reduction in operational costs with use of Chatbots

67%

% of customers used chatbots last year for Support