Chatbots for Telecom

The Big Idea

Managing your customer base with a large number of customer support agents? With new and improved technologies customer expectations are high.

Smart Chatbots or assistants provide a 24x7x365 ability for automating support. IVR integration can further improve the support experience. The conversation experience today also accounts for automating the most common tasks. These could include plan guidance or switches, payments, ticket tracking & more. Finally, chatbots help you engage with your customers with new plan launches & promotions. Key capabilities that you can rollout include:

- Plan Guidance & Up-sells
- Customer Support
- Payments Reminders & handling
- IVR Automation
- Promotional Campaigns

64%

of internet users say 24-hour service is the best feature of chatbots

37%

of people use a customer service bot to get a quick answer in an emergency

Features