Chatbots and live chat for Telecom

The Big Idea

Managing your customer base with a large number of customer support agents? With technologies like chatbots and live chat, you can meet your customer expectations.

Intelligent chatbots provide 24/7 customer support and IVR integration can further improve the customer service. The conversation experience today also accounts for automating the most common tasks. These could include plan guidance or switches, payments, ticket tracking & more. Finally, chatbots help you engage with your customers with new plan launches & promotions.

And what’s more? If the query gets too complex for your chatbot, simply engage with them in real-time with our live chat capabilities. Deliver the information your customer needs, and exceed their expectations every time with Engati’s live chat platform.
Key capabilities that you can rollout include:

- Plan Guidance & Up-sells
- Customer Support
- Payments Reminders & handling
- IVR Automation
- Promotional Campaigns

64%

of internet users say 24-hour service is the best feature of chatbots

37%

of people use a customer service bot to get a quick answer in an emergency