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chatbot for telecom

Chatbots for Telecom

Learn how to build chatbots for Telecom use cases

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chatbot for telecom
The Big Idea
Managing your customer base with a large number of customer support agents? With new and improved technologies customer expectations are high. 
Smart Chatbots or assistants provide a 24x7x365 ability for automating support. IVR integration can further improve the support experience. The conversation experience today also accounts for automating the most common tasks. These could include plan guidance or switches, payments, ticket tracking & more. Finally, chatbots help you engage with your customers with new plan launches & promotions. Key capabilities that you can rollout include: 
- Plan Guidance & Up-sells
- Customer Support 
- Payments Reminders & handling 
- IVR Automation 
- Promotional Campaigns
64%
of internet users say 24-hour service is the best feature of chatbots
37%
of people use a customer service bot to get a quick answer in an emergency
Features
NLP
Natural Language Processing
voice support
Voice Support
integrations
Integrations
request user data
Request User Data 
live chat integration
Live Chat 
broadcast
Broadcast Notifications
Benefits
To employees
Manage Customers Requests
Assign customer Call Requests
Send Payment Reminders
Send Offer Communications
Interaction Analytics
To customers
Get Basic Technical Queries Answered
Get Plan Information & Deal Information
Account & Plan Management
Get Live Chat Support
Bill Payment Notifications
Templates