chatbot for telecom

Chatbots and live chat for Telecom

Learn how AI in telecom industry can enhance customer support

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chatbot for telecom

The Big Idea

Managing your customer base with a large number of customer support agents? With technologies like chatbots and live chat, you can meet your customer expectations.
Intelligent chatbots provide 24/7 customer support and IVR integration can further improve the customer service. The conversation experience today also accounts for automating the most common tasks. These could include plan guidance or switches, payments, ticket tracking & more. Finally, chatbots help you engage with your customers with new plan launches & promotions.

And what’s more? If the query gets too complex for your chatbot, simply engage with them in real-time with our live chat capabilities. Deliver the information your customer needs, and exceed their expectations every time with Engati’s live chat platform.
Key capabilities that you can rollout include:  
- Plan Guidance & Up-sells
- Customer Support 
- Payments Reminders & handling 
- IVR Automation 
- Promotional Campaigns
64%
of internet users say 24-hour service is the best feature of chatbots
37%
of people use a customer service bot to get a quick answer in an emergency

Features

NLP
Natural Language Processing
voice support
Voice Support
integrations
Integrations
request user data
Request User Data 
live chat integration
Live Chat 
broadcast
Broadcast Notifications

Benefits

To employees
Manage Customers Requests
Assign customer Call Requests
Send Payment Reminders
Send Offer Communications
Interaction Analytics
To customers
Get Basic Technical Queries Answered
Get Plan Information & Deal Information
Account & Plan Management
Get Live Chat Support
Bill Payment Notifications
To employees
Manage Customers Requests
Assign customer Call Requests
Send Payment Reminders
Send Offer Communications
Interaction Analytics
To customers
Get Basic Technical Queries Answered
Get Plan Information & Deal Information
Account & Plan Management
Get Live Chat Support
Bill Payment Notifications

Templates for Telecom

Limited Time Offer - WhatsApp automation chatbot now available at a reduced price - 180 USD for 10K messages, 250 USD for 30K messages, 320 USD for 100K messages, all inclusive