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The Big Idea
Empower your telecom chatbot with live chat services
Managing your customer base with a large number of customer support agents? With new and improved technologies customer expectations are high.
Intelligent chatbots provide a 24x7x365 ability for automating support. IVR integration can further improve the support experience. The conversation experience today also accounts for automating the most common tasks. These could include plan guidance or switches, payments, ticket tracking & more. Finally, chatbots help you engage with your customers with new plan launches & promotions.
And what’s more? If the query gets too complex for your chatbot, simply engage with them in real-time with our live chat capabilities. Deliver the information your customer needs, and exceed their expectations every time with Engati’s live chat platform.
Key capabilities that you can rollout include:
And what’s more? If the query gets too complex for your chatbot, simply engage with them in real-time with our live chat capabilities. Deliver the information your customer needs, and exceed their expectations every time with Engati’s live chat platform.
Key capabilities that you can rollout include:
- Plan Guidance & Up-sells
- Customer Support
- Payments Reminders & handling
- IVR Automation
- Promotional Campaigns
- Customer Support
- Payments Reminders & handling
- IVR Automation
- Promotional Campaigns
64%
of internet users say 24-hour service is the best feature of chatbots
37%
of people use a customer service bot to get a quick answer in an emergency
Features
Natural Language Processing
Voice Support
Integrations
Request User Data
Live Chat
Broadcast Notifications
Benefits
To employees
Manage Customers Requests
Assign customer Call Requests
Send Payment Reminders
Send Offer Communications
Interaction Analytics
To customers
Get Basic Technical Queries Answered
Get Plan Information & Deal Information
Account & Plan Management
Get Live Chat Support
Bill Payment Notifications
To employees
Manage Customers Requests
Assign customer Call Requests
Send Payment Reminders
Send Offer Communications
Interaction Analytics
To customers
Get Basic Technical Queries Answered
Get Plan Information & Deal Information
Account & Plan Management
Get Live Chat Support
Bill Payment Notifications
Templates
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