A chatbot that provides real-time weather notifications based on location peference input by the user
Winner - Best Artificial Intelligence Driven Technology Solution
Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Provide recommendations based on user preferences
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How Moonee Valley City Council handles the COVID crisis safely
Due to the outbreak of COVID-19, the council had to shut down its services. Their customer service team was working hard to cater to the needs of their citizens, but the demand for information was way more than they could handle.
MVCC had built up a live chat with the engati bot to communicate with users on the same interface, resulting in faster replies and resolutions.
users were handled by the bot
queries answered by the bot
reduction in resolution time
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