A chatbot that provides real-time weather notifications based on location peference input by the user
Template Details
Made by
Team Engati
Category
Education
How Moonee Valley City Council handles the COVID crisis safely
Challenge
Due to the outbreak of COVID-19, the council had to shut down its services. Their customer service team was working hard to cater to the needs of their citizens, but the demand for information was way more than they could handle.
Solution
MVCC had built up a live chat with the engati bot to communicate with users on the same interface, resulting in faster replies and resolutions.
1.4x
users were handled by the bot
72%
queries answered by the bot
44%
reduction in resolution time