Weather bot

A chatbot that provides real-time weather notifications based on location peference input by the user

Template Details

Made by

Team Engati

Category

Education

Capabilities

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Product Recomendation

Provide recommendations based on user preferences

Case Study

How Moonee Valley City Council handles the COVID crisis safely

Challenge

Due to the outbreak of COVID-19, the council had to shut down its services. Their customer service team was working hard to cater to the needs of their citizens, but the demand for information was way more than they could handle.

Solution

MVCC had built up a live chat with the engati bot to communicate with users on the same interface, resulting in faster replies and resolutions.

How Moonee Valley City Council handles the COVID crisis safely

1.4x

users were handled by the bot

72%

queries answered by the bot

44%

reduction in resolution time