Travel Planner

A chatbot template that helps travellers on flight bookings based on information captured on travel dates, choice of airline and seating class. The chatbot also allows to choose a flight for travel and forwards the request to the travel agency for completing the booking.

Template Details

Made by

Team Engati

Category

Travel

Capabilities

Lead generation

Engage with customers, convert buyers into more clients and closing more deals.

Booking

Collect information around the user’s travel preferences and basic details, Store the collected information into a CRM

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Case Study

How TBO Holidays serves customers better through automated support

Challenge

Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.

Solution

Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.

How TBO Holidays serves customers better through automated support

1.5x

users handled by the bot

90.40%

of the questions were handled by the bot flows

107%

increase in engagements via bot