Ticket booking Chatbot

A chatbot template that can help your events booking business by taking away the hassle of providing your customers with ticket/hotel booking facilities.

Template Details

Made by

Team Engati

Category

Entertainment

Capabilities

Payments

Collect payment via Stripe integration, a PCI DSS compliant payment gateway, in case of prepaid orders

Booking

Collect information around the user’s travel preferences and basic details, Store the collected information into a CRM

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

Case Study

How TBO Holidays serves customers better through automated support

Challenge

Since TBO Holidays relied on email as their primary communication channel, high volumes of incoming emails created bottlenecks that hindered agent productivity.

Solution

Engati’s conversational modeler helped TBO Holidays create interactive dialog flows that helps users find answers to their questions in a matter of seconds. The bot handles inquiries 24/7 engaging with multiple users at the same time.

How TBO Holidays serves customers better through automated support

1.5x

users handled by the bot

90.40%

of the questions were handled by the bot flows

107%

increase in engagements via bot