Shopping Mall

A chatbot assistant for mall visitors assisting on all happenings and whereabouts of the place.

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Winner - Best Artificial Intelligence Driven Technology Solution

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Why Engati is the preferred choice for global logistics companies?

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Offers & Loyalty Programs

Show different offers and rewards available

Schedule a demo

The Engati Advantage

Prebuilt templates that can be easily customized to your needs

Stay on top of your customer conversations with our real-time analytics dashboard

Onboarding and deploying the bot is a breeze

Go omnnichannel with conversations across 15+ channels in one view

Case Study

How LivSpace skyrockets customer satisfaction by 45%

Challenge

With millions of followers across channels, LivSpace found it diicult to scale engagement across channels.

Solution

The bot answers incoming queries 24/7 while also collecting user details to further shorten the sales cycle.Along with the bot, LivSpace quickly onboarded multiple agents on the platform to answer complex questions through Live chat with omnichannel capabilities.

How LivSpace skyrockets customer satisfaction by 45%

79%

interactions handled by the bot

89%

reduction in resolution time

77%

decrease in response time

Try us, you’re in good company

George Hanshaw

Director of eLearning solutions Los Angeles Pacific University

Engati has worked really well for us. Their chatbots make it easy to create individualized learning experiences

Max McPhee

Herman Miller

Impressed with how quickly the software continues to evolve and grow.Thank you so much for all the help you've given us. With Engati all of our support tickets have been resolved extremely quickly. On the development side I am also impressed with how quickly the software continues to evolve and grow.

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