Shopping Mall

A chatbot assistant for mall visitors assisting on all happenings and whereabouts of the place.

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Capabilities

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Offers & Loyalty Programs

Show different offers and rewards available

Case Study

How LivSpace skyrockets customer satisfaction by 45%

Challenge

With millions of followers across channels, LivSpace found it diicult to scale engagement across channels.

Solution

The bot answers incoming queries 24/7 while also collecting user details to further shorten the sales cycle.Along with the bot, LivSpace quickly onboarded multiple agents on the platform to answer complex questions through Live chat with omnichannel capabilities.

How LivSpace skyrockets customer satisfaction by 45%

79%

interactions handled by the bot

89%

reduction in resolution time

77%

decrease in response time