Loyalty programs and referrals

The bot catalogues options for users to choose from and view additional information about selected preferences, the user can also choose to contiue to payment process and login to view their account

Template Details

Made by

Team Engati

Category

Marketing

Capabilities

Calculator

Enable users to calculate property valuation through the chat.

Product Recomendation

Provide recommendations based on user preferences

Offers & Loyalty Programs

Show different offers and rewards available

Case Study

How Hola BB simplifies eCommerce

Challenge

Hola BB’s current live agent setup could not keep up with the repetitive queries coming in from thousands of customers. They needed a simple solution that’s easy to integrate to reduce the load on the agents.

Solution

Engati bot assisted them in answering repetitious questions from thousands of consumers by simply integrating with Shopify.

How Hola BB simplifies eCommerce

96.80%

conversations were handled by the user flows created in the bot

35%

order questions were answered via Shopify integration