Legal Service

A chatbot template that helps legal consultants and consulting firms to collect lead information. The bot also helps to collect date and time to schedule a call for the customer.

Template Details

Made by

Team Engati

Category

Marketing

Capabilities

Counselling

Provide personalised information over live chat

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Case Study

How Kolkata Municipal Corporation serves 2.7x more citizens with Engati

Challenge

Citizens had to visit the government office physically to book appointments.The queries could be answered only during working hours via phone callsWith only one agent available, it became difficult to respond to every incoming query.

Solution

With Engati’s bot, citizens can book appointments anytime, anywhere using WhatsApp .It improved agent productivity as the bot responds to citizens’ repetitive queries allowing agents to focus on more important tasks.With Engati’s SMS integration, the bot also sends out SMS notifications to citizens and engage with citizenson the channel they prefer.

How Kolkata Municipal Corporation serves 2.7x more citizens with Engati

24x7

Customer Support

36%

citizen queries answered by the bot

80%

reduction in wait time