Insurance Consulting

A chatbot template allowing the user to choose from a range of insurances, customizable to their own needs and acquiring of data specific to their request thus increasing trust and transparency.

Template Details

Made by

Team Engati

Category

Finance

Capabilities

Generate quote

Generate and share a quote by integrating the bot with cloud-based or on-premise legacy systems

Lead generation

Engage with customers, convert buyers into more clients and closing more deals.

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

Case Study

How QIC has increased engagements Tenfold

Challenge

With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.

Solution

QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.

How QIC has increased engagements Tenfold

62%

Queries that were answered by the bot

3x

The bot could handle 3x more users than agents.

10.5x

Conversations were handled by the bot