The bot showcases different HR policies and lets the user raise any concern or issue they might have. The bot also consists of authentication before letting any user talking to it. The end-user of the template can link their own authentication portal or make their regex to ensure the correct employee uses the bot.
Template Details
Made by
Team Engati
Category
HR
Winner - Best Artificial Intelligence Driven Technology Solution
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Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Provide personalised information over live chat
Collect feedback from customers
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How Oleeo simplifies HR processes
Challenge
With the huge inflow of repetitive queries coming, HR departments found it diicult to provide support while boosting productivity. Oleeo needed a solution that could automate support across these organizations.
Solution
The bot has scalable upport,24/7. The repetitive queries are mostly answered by bot thus improving agent productivity.Oleeo was able to implement and deploy the same solution across all the organizations with engati's easy and flexible conversational modeler.
1.5x
more users handled than an agent
85%
users handled without agent support
We are extremely grateful to the team at Engati for providing us with their platform and the engineering power to build this bot in a matter of a few days. The platform offers ease of use to folks with little or no experience in bot building
Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels
We will be shortly getting in touch with you.
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