Food Delivery

A chatbot template to help handle issues with food delivery orders like order tracking, scheduling, returns, etc

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Capabilities

Place Order

Allow users to add products to the cart

Track order

Customer are able to issue, manage and track order compaints and view delivery dates with the use of chatbots in the logictics industry

Notifications

Send payment reminders, new offers, and promotional updates via the bot.

Case Study

How Garasi optimizes shopping with Facebook deployment

Challenge

With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.

Solution

Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.

How Garasi optimizes shopping with Facebook deployment

87.60%

Queries were answered by the bot

77%

Reduction in response time