Food and Beverages

The bot collects user data and displays cataogue of products for user to search from and place their order. The user can also set up appointments selecting their prefered time slots.

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Capabilities

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

Place Order

Allow users to add products to the cart

Payments

Collect payment via Stripe integration, a PCI DSS compliant payment gateway, in case of prepaid orders

Case Study

How Hola BB simplifies eCommerce

Challenge

Hola BB’s current live agent setup could not keep up with the repetitive queries coming in from thousands of customers. They needed a simple solution that’s easy to integrate to reduce the load on the agents.

Solution

Engati bot assisted them in answering repetitious questions from thousands of consumers by simply integrating with Shopify.

How Hola BB simplifies eCommerce

96.80%

conversations were handled by the user flows created in the bot

35%

order questions were answered via Shopify integration