How Bunaai drives conversion via social channels

Challenge‍

Bunaai has over a million followers across channels. With such a large audience interacting and the huge inflow of, the team found it difficult to engage and support their customers.

Solution

The bot provides answers to user queries coming about the store, apparel, etc from multiple channels like WhatsApp, Facebook, etc. with the live chat agents takeing up the complex queries coming in. It effectively works as a stream for lead generation.channels. The bot responds to user queries in real-time inceasing engagements.