A chatbot template that lets a business interact with the customers not happy with the product. This feedback can help them improve their business and understand their customers better.
Winner - Best Artificial Intelligence Driven Technology Solution
Collect feedback from customers
Connect customers to an agent via the live chat option in case of complex queries.
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How QIC has increased engagements Tenfold
With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.
QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.
Queries that were answered by the bot
The bot could handle 3x more users than agents.
Conversations were handled by the bot
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