Exit Survey

A chatbot template that lets a business interact with the customers not happy with the product. This feedback can help them improve their business and understand their customers better.

Template Details

Made by

Team Engati

Category

HR

Capabilities

Feedback/Survey

Collect feedback from customers

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Case Study

How QIC has increased engagements Tenfold

Challenge

With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.

Solution

QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.

How QIC has increased engagements Tenfold

62%

Queries that were answered by the bot

3x

The bot could handle 3x more users than agents.

10.5x

Conversations were handled by the bot