The bot catalogues course options for users to choose from and view additional information about selected preferences, option to set up appointments available to the user
Template Details
Made by
Team Engati
Category
Education
How Jurong-Clementi Town Council doubles engagement with chatbots
Challenge
JRTC was looking for a solution to address repetitive questions coming from citizens.
Solution
JRTC created a virtual assistant, Joelle which provides various options to users,making user conversations interactive.Joelle was able to attend to multiple users in real-time to help them get closer to resolving their queries.
57%
queries handled by the bot
1.5x
users were handled by the bot