A chatbot template for companies that provide delivery of goods across distances focusing only on the information required reducing exploitation of time and data.
E-Commerce / Shopping
Winner - Best Artificial Intelligence Driven Technology Solution
Customer are able to issue, manage and track order compaints and view delivery dates with the use of chatbots in the logictics industry
Connect customers to an agent via the live chat option in case of complex queries.
Collect feedback from customers
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How LivSpace skyrockets customer satisfaction by 45%
With millions of followers across channels, LivSpace found it diicult to scale engagement across channels.
The bot answers incoming queries 24/7 while also collecting user details to further shorten the sales cycle.Along with the bot, LivSpace quickly onboarded multiple agents on the platform to answer complex questions through Live chat with omnichannel capabilities.
interactions handled by the bot
reduction in resolution time
decrease in response time
We are extremely grateful to the team at Engati for providing us with their platform and the engineering power to build this bot in a matter of a few days. The platform offers ease of use to folks with little or no experience in bot building
Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels
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