A chatbot template for your sweet tooth! Customers can order cakes right from the chatbot Whether it's a birthday, anniversary, wedding or it's chocolate, strawberry or a customised cake!
Template Details
Made by
Team Engati
Category
E-Commerce / Shopping
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How Garasi optimizes shopping with Facebook deployment
Challenge
With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.
Solution
Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.
87.60%
Queries were answered by the bot
77%
Reduction in response time
