A chatbot template that helps Insurance policy holders to file for a claim. It provides basic information through FAQs about process and documents needed. It covers scenarios for emergency help like roadside assistance or admitted due to medical emergency.
Template Details
Made by
Team Engati
Category
Finance
Winner - Best Artificial Intelligence Driven Technology Solution
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Allow users to recharge and pay their bills via Stripe integration, a PCI DSS compliant payment gateway.
Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support
Generate and share a quote by integrating the bot with cloud-based or on-premise legacy systems
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How QIC has increased engagements Tenfold
Challenge
With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.
Solution
QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.
62%
Queries that were answered by the bot
3x
The bot could handle 3x more users than agents.
10.5x
Conversations were handled by the bot
Engati Chatbot not only works for general FAQs but also serves as a selling channel for us.Through our website we are now offering insurance purchase and support. A majority of our customers are being served by the bots. So this is not just serving general FAQs but also serves as a selling channel for us which is going well.
The Engati chatbot platform is so easy to use and efficient. It does not need technical skills. We are especially impressed with the Dashboard feature where it manages all the questions put in by the user and the user can filter down the questions, alter it, add new questions, and extract report as per his requirement. Also, the support service is appreciable. Overall, we are glad to work with you.
Select an option on how Engati can help you.
I am looking for a conversational AI engagement solution for the web and other channels.
I would like for a conversational AI engagement solution for WhatsApp as the primary channel
I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business
I am looking to partner with Engati to build conversational AI solutions for other businesses
How many customers do you expect to engage in a month?
We will be shortly getting in touch with you.
