Bot Insure

A chatbot template that helps Insurance policy holders to file for a claim. It provides basic information through FAQs about process and documents needed. It covers scenarios for emergency help like roadside assistance or admitted due to medical emergency.

Template Details

Made by

Team Engati

Category

Finance

Capabilities

Bill Payments

Allow users to recharge and pay their bills via Stripe integration, a PCI DSS compliant payment gateway.

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

Generate quote

Generate and share a quote by integrating the bot with cloud-based or on-premise legacy systems

Case Study

How QIC has increased engagements Tenfold

Challenge

With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.

Solution

QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.

How QIC has increased engagements Tenfold

62%

Queries that were answered by the bot

3x

The bot could handle 3x more users than agents.

10.5x

Conversations were handled by the bot