A chatbot template that helps Insurance policy holders to file for a claim. It provides basic information through FAQs about process and documents needed. It covers scenarios for emergency help like roadside assistance or admitted due to medical emergency.
Template Details
Made by
Team Engati
Category
Finance
How QIC has increased engagements Tenfold
Challenge
With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.
Solution
QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.
62%
Queries that were answered by the bot
3x
The bot could handle 3x more users than agents.
10.5x
Conversations were handled by the bot