A chatbot template that helps Insurance policy holders to file for a claim. It provides basic information through FAQs about process and documents needed. It covers scenarios for emergency help like roadside assistance or admitted due to medical emergency.
Winner - Best Artificial Intelligence Driven Technology Solution
Allow users to recharge and pay their bills via Stripe integration, a PCI DSS compliant payment gateway.
Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support
Generate and share a quote by integrating the bot with cloud-based or on-premise legacy systems
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How QIC has increased engagements Tenfold
With over 2.5k daily incoming users from multiple channels and regions, it was becoming increasingly diicult for QIC to attend to every user. This led to longer waiting times and higher customer attrition.
QIC integrates Engati easily with their platform and legacy systems to answer repetitive queries and provide 24/7 support.All required information around claims, policies, and quotes are captured and processed by the bot reducing calls to agent with improved engagements.
Queries that were answered by the bot
The bot could handle 3x more users than agents.
Conversations were handled by the bot
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