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     "text": "1. Marc Gordon
2. Elise Marengo
3. Rick Adams
4. Tulsee Doshi
5. Jerome Van Der Linden
6. Bindu Narayan
7. Ujjyaini Mitra
8. Peter Lyon
9. Bob Azman
10. Marilyn Suttle
11. Lauren Costella
12. Jill Raff
13. Justin Robbins
14. Steven Michael Bederman
15. Michela Cocco"
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Business Transformation

222 TOP influencers you need to follow for 2022

Engati Team
.
Dec 22
.
8-10 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Santa has come earlier this year! And with him comes an exclusive list of 222 TOP influencers who nailed it in 2021 and should be in your “to follow” list of 2022! These influencers have excelled in their fields and have been an inspiration to all of us. Their experience and insights are unbeatable!

These 222 influencers can rightly be called "Influencer of the year 2021"!

Marc Gordon

LinkedIn

Keynote speaker on managing and delivering exceptional CX

Elise Marengo

LinkedIn

Head of Customer Success at Userpilot

Rick Adams

LinkedIn

Author, Trainer, Consultant and Business Owner

Tulsee Doshi

LinkedIn

Google Head of Product - Responsible AI & ML Fairness

Jeroen van der Linden

LinkedIn

CEO and Founding Partner at GoBright.ai

Bindu Narayan

LinkedIn

Associate Director (Data Science and AI) at EY GDS

Ujjayini Mitra

LinkedIn

Founder & CEO at TheDeltacube.ai

Peter Lyon

LinkedIn

VP Customer Success at Poppulo

Bob Azman

LinkedIN

Chief Customer Service Experience Officer & Consultant at Innovative CX solutions

Marilyn Suttle

LinkedIn

CEO, Customer Service Keynoter I Wellbeing at Work Trainer | Success Coach I Retreat Facilitator at Suttle Enterprises LLC

Lauren Costella

LinkedIn

Vice President of Customer Success at GoodTime.io

Jill Raff

LinkedIn

EX2CX™ Expert- Consultant, Speaker, Author, CEO/Founder of Jill Raff Group, LLC

Justin Robbins

LinkedIn

President at Metric Sherpa

Steven Michael Bederman

LinkedIn

President at NobelBiz™

Michela Cocco

LinkedIn

Global Customer Experience & Innovation Manager at Nestlé Nespresso SA

Maya Khalifeh

LinkedIn

Principal - Sales at INDEVCO Consultancy

Olga Budieri

LinkedIn

Global Head of Customer Experience Strategy at Aramex

Ivy Ikpeme-Mbakwem

LinkedIn

Chief Experience Officer at Africa Prudential Plc

Nicholas Zeisler

LinkedIn

Fractional Chief Customer Officer CX Strategist at Zeisler Consultings

Anna Maj

LinkedIn

Senior Advisor at Truffle Capital

Jim Rembach

LinkedIn

President at Influence to Action

Rui Santos

LinkedIn

General Manager at InPar - In Partnership Business Consulting

Revathi Venkatraman

LinkedIn

Head of Success, APAC at Slack

Dr. Anastassia Lauterbach

LinkedIn

Member of the Advisory Board of Aira Technologies.

Imtiaz Adam

LinkedIn

Founder, Director Strategy & Data Science at Deep Learn Strategies Limited

Zehra Cataltepe

LinkedIn

CEO at Tazi.ai

Michael Brandt

LinkedIn

Founder, Senior Consultant, Trainer & Coach at CX-Excellence.com

Sudin Baraokar

LinkedIn

Global IT & Innovation Advisor

Gunjan Allen

LinkedIn

Head of Marketing and Experience at Ballistic Beer Co.

Donna Weber

LinkedIn

The Customer Onboarding Expert at Donna Weber / Springboard Solutions

Anand Chawla

LinkedIn

Director of Information Technology at Podar Education Network

Martin Barnes

LinkedIn

Founder at 8 Seconds 2 Connect

Bob Thompson

LinkedIn

Founder/CEO at CustomerThink

Travis Cozzie

LinkedIn

VP, Customer Experience Planning at Harrison and Star

Chloë Thomas

LinkedIn

Podcast Host and Author at eCommerce MasterPlan.

Nazareen Ebrahim

LinkedIn

Founder and CEO at Naz Consulting International

Jeremy Watkin

LinkedIn

Director of Customer Experience and Support at NumberBarn

Minh Q. Tran

LinkedIn

Advisor at B3i

Mary Poppen

LinkedIn

Chief Strategy and Customer Officer at involve.ai

Jeff Sheehan

LinkedIn

Principal CX Advisor with The CX Company

Ziv Peled

LinkedIn

Chief Customer Officer at AppsFlyer

John McTigue

LinkedIn

Freelance Writer at The Customer Journey Maestro

Satyajeet Salgar

LinkedIn

Director, Product Management at Google

Anastasia Vladychynska

LinkedIn

Customer Experience Consultant at Vladychynska Consulting

Jennifer Stirrup

LinkedIn

CEO & Founder of Data Relish

Max Masure

LinkedIn

Service Designer and UX Researcher at Jack (Jack Strategy)

Josué Batista

LinkedIn

AI/ML SENIOR TRANSFORMATION MANAGER - DIGITAL TRANSFORMATION CoE at PPG Industries.

Alex Genov

LinkedIn

Head of Customer Research at Zappos Family of Companies

Sylvain Guerry

LinkedIn

VP, Head Customer Success EMEA at Sprinklr

Gregorio Uglioni

LinkedIn

Head Business Transformation at Kantonsspital Winterthur

Peter Armaly

LinkedIn

Senior Director, Customer Success Enablement and Thought Leadership at Oracle

Jonathan Daniels

LinkedIn

Co-Founder and Director at CX Brussels

Kate Bradley Chernis

LinkedIn

CEO at Lately AI

Prof. Dr. Phil Klaus

LinkedIn

Professor of Customer Experience Strategy and Management at International University of Monaco

Maaike Groenewege

LinkedIn

Conversation designer, linguist & coach at Convocat conversational AI

Peter Lavers

LinkedIn

Director at Customer Attuned

Romina Sharifpour

LinkedIn

AI/ ML Specialist Solutions Architect at AWS

Katie Stabler

LinkedIn

Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design

Celene Osiecka

LinkedIn

Senior Director, Conversation Design at [24]7.ai

Boris Cergol

LinkedIn

Regional Head of Data at Endava

Eytan Hattem

LinkedIn

Chief Innovation & Business Solutions Officer at Prodware Group

Jim Sterne

LinkedIn

President at Target Marketing of Santa Barbara

Nnenna Ijeoma Okeke

LinkedIn

Chief Customer Experience Officer at SV Gaming Limited

Anita Siassios

LinkedIn

Founder & Managing Director at ManagingCX

Michael Hanson

LinkedIn

Founder & CEO at Growth Genie

Debbie Akwara

LinkedIn

Founder & Group Chief Executive Officer at Niche Customer Experience Group

Musa Hanhan

LinkedIn

VoC - Experience Director at VMare

Priti Padhy

LinkedIn

Co-Founder & CEO at Cognino.ai

Olga Potaptseva

LinkedIn

Founder / CX Implementation Advisor at European Customer Consultancy

Lilia Stoyanov

LinkedIn

CEO at TRANSFORMIFY

Charles Araujo

LinkedIn

Co-Founder at The MAPS Institute

Lakshya Sivaramakrishnan

LinkedIn

Technical Program Manager at Google

Aubrey Blanche

LinkedIn

Founder & CEO at The Mathpath 

Andrew Marks

LinkedIn

Co-Founder, COO & CPO at SuccessHACKER 

Chris Shipley

LinkedIn

Partner, Business Strategy at ​​CR Strategy Partners


Ian Golding

LinkedIn

CEO and Founder at Customer Experience Consultancy Ltd

Jason C. Whitehead

LinkedIn

Co-Founder at Success Chain


Anna Noakes Schulze

LinkedIn

Head Of Business Development at Women in CX


Michael Hinshaw

LinkedIn

President at McorpCX

Anita Toth

LinkedIn

Chief Churn Crusher at SuccessHACKER

Nandkishor Tripathi

LinkedIn

Founder & CEO at CXBro 


Diane Magers

LinkedIn

Founder and Chief Experience Officer at Experience Catalysts

Olga Guseva

LinkedIn

Managing partner at Integria Consult

Yuri Kruman

LinkedIn

Chief Executive Officer / Head of Remote at HR, Talent & Systems 

Sharon Boyd

LinkedIn

CXO at MKL Innovation

Rosaria Cirillo Louwman

LinkedIn

Founder | CCXP & CXPA Recognized Trainer Resource | Happiness & CX Management Advisor | Trainer at Wow Now Customer Experience

Samantha Middlebrook

LinkedIn

Director of Product Management at Upland Software

Emilia D'Anzica

LinkedIn

Founder, Customer Success Consulting at GrowthMolecules 


Mavie John

LinkedIn

Advisor Customer Experience und Development at Vodafone

Ashna Patel

LinkedIn

Manager of Customer Success & Customer Support at Ascent Cloud

Pravir Malik

LinkedIn

Chief strategy officer at Galaxies 


Shnay Chohan  

LinkedIn

Senior Product Manager at Monzo Bank


James Dodkins

LinkedIn


CS Ambassador at Pegasystems


Christopher Kenna

LinkedIn


CEO at Brand Advance Group


Kristen Hayer

LinkedIn


Founder & the CEO at The Success League 


Pravin Rajpal

LinkedIn


Founder & Director at  InnovatioNext 


Maria Luciana Axente

LinkedIn


Responsible AI & AI for Good Lead at PwC UK


Elodie O’Rourke

LinkedIn


Head of Customer Success EMEA & Branch Manager at Financial Times


Michelle Badenhorst

LinkedIn


CX Strategist & Practitioner at Immersion Group 


Czarina Sheikh Mathew

LinkedIn
 

Customer Experience Programme Manager at The Access Group 


Mary Brodie

LinkedIn


Digital Transformation & Customer Experience Strategist at Gearmark


Maranda Dziekonski

LinkedIn
 

Chief Customer Officer at Swiftly, Inc.


Holly Richardson

LinkedIn


Digital Marketing Director -Middle East & Africa at Microsoft


Bill Cushard

LinkedIn


Executive Director & Global Head of the Future of Work and Customer Education Practices at ServiceRocket


Steve Chou

LinkedIn 


President at Taiwan Teleservice and Technology


Santhakumaran Atmalingam

LinkedIn


Global Customer Experience Specialist at CX EXPERT ASIA


Joanna Bryson

LinkedIn


Professor of Ethics and Technology at Hertie school


Scott Gilbey

LinkedIn


Interim personal project | CX Advisory at Grow CX

Mary Drumond

LinkedIn


CMO at Worthix 


Dan Hoff-Rodrigues

LinkedIn


Director at {CX}² Talent solutions

Yanay Zaguri

LinkedIn
 

Director of eLearning & Innovation at AppsFlyer


Jonathan Shroyer

LinkedIn


Chief Customer Experience Innovation Officer at Arise Virtual Solutions Inc


Steve DiGioia

LinkedIn


Customer Service Crusader, Author, & Trainer at stevedigioia.com


Marji J. Sherman  

LinkedIn


Vice President, Digital at cognito

  

Ian Williams

LinkedIn


Managing Partner at PartnerWise

Matt Watkinson

LinkedIn


CEO and Co-founder at Methodical 

Sue Nabeth Moore

LinkedIn


Co-Founder at Success Chain 

Kevin LaGrandeur 

LinkedIn


Professor at New York Institute of Technology

Matthew Rosenquist 

LinkedIn


Chief Information Security Officer at Eclipz.io, Inc.

Jane Frankland

LinkedIn


Owner and CEO at KnewStart

Rakesh Goel

LinkedIn


Sr Director,  at Capgemini

Alex Farmer

LinkedIn


Vice President of Customer Success at Cognite 

Kristi Faltorusso

LinkedIn


VP of Customer Success at client success

Srini Janarthanam

LinkedIn


Lead Conversational AI Scientist at Builder.ai


Murray Grubb Jnr

LinkedIn


Enterprise Accounts Director at 8x8


David Meltzer

LinkedIn


Founder at David Meltzer Enterprises (DME)


Carl Chinoy

LinkedIn


CIO Executive Consultant at Tech Ahura LLC


Vincent Manlapaz

LinkedIn


Content Strategist at The Service-Based Paradigm Mindset


Harita Gupta 

LinkedIn


VP, Head APAC at SUTHERLAND & Global Head, Enterprise services

Karl A L Smith

LinkedIn


Co-Founder at Agile World 


Kia Puhm  

LinkedIn


Founder and CEO at DesiredPath

Julie Morgan 

LinkedIn


Consultant at RINGTAIL CONSULTING LTD

Kate Nasser

LinkedIn


Speaker, Trainer, Coach, Consultant at Kate Nasser, The People Skills Coach

Dr. Dorothea Baur

LinkedIn


Principal and Owner at Baur Consulting AG

Dale Zwizinski

LinkedIn


VP, North American Sales at Beezy

Harold Sinnott

LinkedIn

Tech Influencer | Digital Consultant | Talent Development

Tony Moroney

LinkedIn

Founder & Managing Partner at Beta Digital

Karla Taboada

LinkedIn

Founder at Domitila Technologies at Domitila Technologies Limited

Federico Cesconi

LinkedIn

Founder & CEO at Sandsiv+

Lewis Carbone

LinkedIn

Owner & Founder at Experience Engineering

Shonali Burke

LinkedIn

CMO at Arena Stage

Shane Goldberg

LinkedIn

National VMO (Doctor) Experience Adviser at Healthscope

Samiran Ghosh

LinkedIn

Board Member at IAC - Intelligent Automation Corp.

Jo Boswell

LinkedIn

Director at Sentio-B Ltd


Tony Johnson

LinkedIn

Founder and Customer Success Consultant at Ignite Your Service Training and Consulting

Thomas Wolf

LinkedIn

Co-founder and CSO at Hugging Face

Joris Krijger

LinkedIn

AI & Ethics Specialist at De Volksbank

Daniel R. Davidson

LinkedIn

Director, Practice Lead in Healthcare, Education, and Technology at WP Advisory


Marco Li Mandri

LinkedIn

Principal Product Owner - Conversational AI - ING Analytics at ING

Graham Clark

LinkedIn

Vice President Market Development at McorpCX

Aaron Thompson

LinkedIn

Chief Revenue Officer at SuccessHACKER

William Ammerman

LinkedIn

Book Author & Public Speaker at The Invisible Brand


Sirte Pihlaja

LinkedIn

CEO, Customer Experience Optimiser at Shirute Ltd

Douglas Karr

LinkedIn

Founder, Editor, Author, and Publisher at Martech Zone

Jan van der Vegt

LinkedIn

Sr. Product Manager at Databricks

Nell Watson

LinkedIn

Executive Consultant Philosopher at Apple

Eric Smuda

LinkedIn

Principal, CX Strategy & Enablement at InMoment

Nick Lygo-Baker

LinkedIn

Founding Director at Paradigm CX Ltd

Mandisa Makubalo

LinkedIn

Founder & Managing Director at Unlimited Experiences SA


Thea Cole

LinkedIn

CEO at Latimer

Ajay Nambiar

LinkedIn

COO-PYP,CSO-M3M at PYP,M3M India Private Limited

Jeremy Scrivens

LinkedIn

Director at The Emotional Economy at Work

Nadia Vincent

LinkedIn

Digital Transformation & Innovation Executive Advisor, Board Member, Consultant at Digital Transformation Leaders 


Pasi Sahlberg

LinkedIn


Professor of Education Policy at the School of Education at UNSW

Dr. A. Tracie Brown

LinkedIn


Chief Schools Officer at Airlington ISD


Ben Drew

LinkedIn


Founder at Open Future Learning an online learning provider.

Melissa Milloway

LinkedIn


Learning Experience Design Manager at Miro 

Eduardo Padrón

LinkedIn


President Emeritus at Miami Dade College (MDC)

Divya Gokulnath

LinkedIn


Co-founder at BYJU’S

Mohamed Lachemi

LinkedIn


President and vice-chancellor at Ryerson University


Stephanie Espy

LinkedIn


Founder at MathSP and STEM Gems

Gavin McCormack

LinkedIn


Principal at  Farmhouse Montessori School

Adam Geller

LinkedIn


Founder at Edthena and author of "Evidence of Practice."


Elizabeth Leiba

LinkedIn


Director of Instructional Design and Innovation at City College, Florida.


Doug Lederman

LinkedIn


Editor and founder at Inside Higher Ed


Dave Miyashiro

LinkedIn


Superintendent at the Cajon Valley Union School District


Vicki Davis

LinkedIn


Host at "The 10-minute Teacher Show"


Shane Dillon

LinkedIn


Founder at UniAdvisor


Jennifer Carolan

LinkedIn


Co-founder, and Partner at Reach Capital


Barbara Coward

LinkedIn


MBA Admissions Consultant and Top Ten LinkedIn Voice 2020: Education


Ross Morrison McGill

LinkedIn


Founder and CEO  at TeacherToolkit Limited


Brandon Busteed

LinkedIn


Chief Partnership Officer (Universities and Employers) and Global Head, Learn-Work Innovation at Kaplan.


Gayleen Gray

LinkedIn


Assistant Vice President and Chief Technology Officer at McMaster University


Jesse Lubinsky

LinkedIn


Chief Learning Officer at Ready Learner One


Josie Ahlquist

LinkedIn


Digital Engagement & Leadership Consultant 


Justin Shaifer

LinkedIn


Professional Keynote Speaker at American Program Bureau


Nicole Turner-Lee

LinkedIn
 

Senior Fellow, Governance Studies and Director, Center at Technology Innovation

Paige Francis

LinkedIn


Chief Information Officer at Alliance Support Co (ASC).

Dr. Matthew Lynch

LinkedIn


President at Lynch Consulting Group, LLC.


Sophie Bailey

LinkedIn


Founder of The Edtech Podcast.


Whitney Kilgore, PhD

LinkedIn


Co-founder and Chief Academic Officer at iDesign


Robert Iskander

LinkedIn


Chairman & CEO at Global Grid for Learning


Vesa Peräläh

LinkedIn


CEO and founder at The Claned platform


Kate Crawford

LinkedIn

Sr Principal Researcher at Microsoft


Wayne Sutton

LinkedIn

Founder at Tech Inclusion


Leslie Miley

LinkedIn


CTO at Obama Foundation


Matthew Yazzie

LinkedIn


Director of Diversity and Inclusion Programs at Women 2.0


Torin Perez

LinkedIn


Executive Officer at Globally Bold LLC


Ryan Carson

LinkedIn


CEO and Founder at Treehouse

Iris Bohnet

LinkedIn


Professor and author at Kennedy School of Government at Harvard University


Nick Mehta

LinkedIn


CEO at Gainsight

Cathy Hackl

LinkedIn


Chief Metaverse Officer at Futures Intelligence Group


Katie Moussouris

LinkedIn


Founder and CEO at Luta Security


David Meerman Scott

LinkedIn


Limited Partner and Strategic Advisor at stage 2 capital


Tina Gravel

LinkedIn


SVP Channels and Alliances at AppGate


Christoff J. Weihman

LinkedIn


Investor at A S P I R E Enterprises’


Laura Patterson

LinkedIn


President at VisionEdge Marketing, Inc.


Kamales Lardi

LinkedIn


Chief Executive Officer (CEO) at Lardi & Partner Consulting


Paul Colmer

LinkedIn


Senior Technical Account Manager at Amazon Web Services (AWS)


Alex Jimenez  

LinkedIn


Chief Strategy Officer (CSO) at Finalytics.ai 


Rashim Mogha 

LinkedIn


General Manager - Leadership and Business Portfolio at Skillsoft 


Steph Hermanson

LinkedIn

Chief Revenue Officer (CRO) | Integrator | Co-Owner at Atomic Revenue


Nate Brown‍

LinkedIn


Senior Director of Customer Experience at Arise Virtual Solutions Inc. 


Elise Quevedo

LinkedIn


Founder at SMGE Ltd


Lomit Patel

LinkedIn


Senior Vice President, Growth at Together Labs 


Frans Reichardt

LinkedIn


Global Speaker & Trainer | CX at  Reichardt & Company 



Dennis Wakabayashi

LinkedIn


Global Marketing Influencer with 50,000+ Followers at Team Wakabayashi



Keith Keller

LinkedIn


Twitter Marketing Specialist at KeithKeller.com.au

Samantha Kelly

LinkedIn


Chief Communications officer (CCO) at Wedo 

Ricardo Saltz Gulko  

LinkedIn


Managing Director and Co-Founder at Eglobalis Information - Insight - Innovation 


Shailendra Kumar

LinkedIn


Author at Cognitive

David Avrin

LinkedIn


Customer Experience Keynote Speaker and Consultant at Visibility International, LLC


Ian Moyse

LinkedIn


Chief Revenue Officer at OneUp Sales 


Raul Guillermo Amigo‍

LinkedIn


CEO & FOUNDER at UMUNTU CX DESIGN


Who did we miss?

According to Twitter, there are more than 326 million monthly active Twitter users. On any given day, approximately 500 million tweets are sent. There’s a lot of useful information swirling around the platform and we might have missed someone that should be on this list. 

That’s where you come in the picture.‍

We’d love to hear who you think should be included in our next list!

Merry Christmas and happy holidays!

Note: The influencers in this list are selected based on their research work, social media influence & followership, achievements, and association with the innovation in the AI domain. This article is not intended to convey any form of ranking amongst the influencers listed here.

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Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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