Santa has come earlier this year! And with him comes an exclusive list of 222 TOP influencers who nailed it in 2023 and should be in your “to follow” list of 2024! These influencers have excelled in their fields and have been an inspiration to all of us. Their experience and insights are unbeatable!
These 222 influencers can rightly be called "Influencer of the year 2024"!


Marc Gordon
Keynote speaker on managing and delivering exceptional CX

Elise Marengo
Head of Customer Success at Userpilot

Rick Adams
Author, Trainer, Consultant and Business Owner

Tulsee Doshi
Google Head of Product - Responsible AI & ML Fairness

Jeroen van der Linden
CEO and Founding Partner at GoBright.ai

Bindu Narayan
Associate Director (Data Science and AI) at EY GDS

Ujjayini Mitra
LinkedIn
Founder & CEO at TheDeltacube.ai

Peter Lyon
LinkedIn
VP Customer Success at Poppulo

Bob Azman
Chief Customer Service Experience Officer & Consultant at Innovative CX solutions

Marilyn Suttle
CEO, Customer Service Keynoter I Wellbeing at Work Trainer | Success Coach I Retreat Facilitator at Suttle Enterprises LLC

Lauren Costella
Vice President of Customer Success at GoodTime.io

Jill Raff
EX2CX™ Expert- Consultant, Speaker, Author, CEO/Founder of Jill Raff Group, LLC

Justin Robbins
President at Metric Sherpa

Steven Michael Bederman
President at NobelBiz™

Michela Cocco
Global Customer Experience & Innovation Manager at Nestlé Nespresso SA

Maya Khalifeh
Principal - Sales at INDEVCO Consultancy

Olga Budieri
Global Head of Customer Experience Strategy at Aramex

Ivy Ikpeme-Mbakwem
Chief Experience Officer at Africa Prudential Plc

Nicholas Zeisler
Fractional Chief Customer Officer CX Strategist at Zeisler Consultings

Anna Maj
Senior Advisor at Truffle Capital

Jim Rembach
President at Influence to Action

Rui Santos
General Manager at InPar - In Partnership Business Consulting

Revathi Venkatraman
LinkedIn
Head of Success, APAC at Slack

Dr. Anastassia Lauterbach
Member of the Advisory Board of Aira Technologies.

Imtiaz Adam
Founder, Director Strategy & Data Science at Deep Learn Strategies Limited

Zehra Cataltepe
CEO at Tazi.ai

Michael Brandt
Founder, Senior Consultant, Trainer & Coach at CX-Excellence.com

Sudin Baraokar
Global IT & Innovation Advisor

Gunjan Allen
Head of Marketing and Experience at Ballistic Beer Co.

Donna Weber
The Customer Onboarding Expert at Donna Weber / Springboard Solutions

Anand Chawla
Director of Information Technology at Podar Education Network

Martin Barnes
Founder at 8 Seconds 2 Connect

Bob Thompson
Founder/CEO at CustomerThink

Travis Cozzie
VP, Customer Experience Planning at Harrison and Star

Chloë Thomas
Podcast Host and Author at eCommerce MasterPlan.

Nazareen Ebrahim
Founder and CEO at Naz Consulting International

Jeremy Watkin
Director of Customer Experience and Support at NumberBarn

Minh Q. Tran
Advisor at B3i

Mary Poppen
Chief Strategy and Customer Officer at involve.ai

Jeff Sheehan
Principal CX Advisor with The CX Company

Ziv Peled
Chief Customer Officer at AppsFlyer

John McTigue
Freelance Writer at The Customer Journey Maestro

Satyajeet Salgar
Director, Product Management at Google

Anastasia Vladychynska
Customer Experience Consultant at Vladychynska Consulting

Jennifer Stirrup
CEO & Founder of Data Relish

Max Masure
Service Designer and UX Researcher at Jack (Jack Strategy)

Josué Batista
AI/ML SENIOR TRANSFORMATION MANAGER - DIGITAL TRANSFORMATION CoE at PPG Industries.

Alex Genov
Head of Customer Research at Zappos Family of Companies

Sylvain Guerry
VP, Head Customer Success EMEA at Sprinklr

Gregorio Uglioni
Head Business Transformation at Kantonsspital Winterthur

Peter Armaly
LinkedIn
Senior Director, Customer Success Enablement and Thought Leadership at Oracle

Jonathan Daniels
Co-Founder and Director at CX Brussels

Kate Bradley Chernis
CEO at Lately AI

Prof. Dr. Phil Klaus
Professor of Customer Experience Strategy and Management at International University of Monaco

Maaike Groenewege
Conversation designer, linguist & coach at Convocat conversational AI

Peter Lavers
Director at Customer Attuned

Romina Sharifpour
AI/ ML Specialist Solutions Architect at AWS

Katie Stabler
Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design

Celene Osiecka
Senior Director, Conversation Design at [24]7.ai

Boris Cergol
Regional Head of Data at Endava

Eytan Hattem
LinkedIn
Chief Innovation & Business Solutions Officer at Prodware Group

Jim Sterne
President at Target Marketing of Santa Barbara

Nnenna Ijeoma Okeke
Chief Customer Experience Officer at SV Gaming Limited

Anita Siassios
Founder & Managing Director at ManagingCX

Michael Hanson
Founder & CEO at Growth Genie

Debbie Akwara
Founder & Group Chief Executive Officer at Niche Customer Experience Group

Musa Hanhan
VoC - Experience Director at VMare

Priti Padhy
LinkedIn
Co-Founder & CEO at Cognino.ai

Olga Potaptseva
Founder / CX Implementation Advisor at European Customer Consultancy

Lilia Stoyanov
CEO at TRANSFORMIFY

Charles Araujo
Co-Founder at The MAPS Institute

Lakshya Sivaramakrishnan
Technical Program Manager at Google

Aubrey Blanche
Founder & CEO at The Mathpath

Andrew Marks
Co-Founder, COO & CPO at SuccessHACKER

Chris Shipley
Partner, Business Strategy at CR Strategy Partners

Ian Golding
CEO and Founder at Customer Experience Consultancy Ltd

Jason C. Whitehead
Co-Founder at Success Chain

Anna Noakes Schulze
Head Of Business Development at Women in CX

Michael Hinshaw
President at McorpCX

Anita Toth
Chief Churn Crusher at SuccessHACKER

Nandkishor Tripathi
Founder & CEO at CXBro

Diane Magers
LinkedIn
Founder and Chief Experience Officer at Experience Catalysts

Olga Guseva
Managing partner at Integria Consult

Yuri Kruman
Chief Executive Officer / Head of Remote at HR, Talent & Systems

Sharon Boyd
CXO at MKL Innovation

Rosaria Cirillo Louwman
Founder | CCXP & CXPA Recognized Trainer Resource | Happiness & CX Management Advisor | Trainer at Wow Now Customer Experience

Samantha Middlebrook
Director of Product Management at Upland Software

Emilia D'Anzica
Founder, Customer Success Consulting at GrowthMolecules

Mavie John
Advisor Customer Experience und Development at Vodafone

Ashna Patel
Manager of Customer Success & Customer Support at Ascent Cloud

Pravir Malik
Chief strategy officer at Galaxies

Shnay Chohan
Senior Product Manager at Monzo Bank

James Dodkins
CS Ambassador at Pegasystems

Christopher Kenna
CEO at Brand Advance Group

Kristen Hayer
Founder & the CEO at The Success League

Pravin Rajpal
Founder & Director at InnovatioNext

Maria Luciana Axente
Responsible AI & AI for Good Lead at PwC UK

Elodie O’Rourke
Head of Customer Success EMEA & Branch Manager at Financial Times

Michelle Badenhorst
CX Strategist & Practitioner at Immersion Group

Czarina Sheikh Mathew
Customer Experience Programme Manager at The Access Group

Mary Brodie
Digital Transformation & Customer Experience Strategist at Gearmark

Maranda Dziekonski
Chief Customer Officer at Swiftly, Inc.

Holly Richardson
Digital Marketing Director -Middle East & Africa at Microsoft

Bill Cushard
Executive Director & Global Head of the Future of Work and Customer Education Practices at ServiceRocket

Steve Chou
President at Taiwan Teleservice and Technology

Santhakumaran Atmalingam
Global Customer Experience Specialist at CX EXPERT ASIA

Joanna Bryson
Professor of Ethics and Technology at Hertie school

Scott Gilbey
Interim personal project | CX Advisory at Grow CX

Mary Drumond
CMO at Worthix

Dan Hoff-Rodrigues
Director at {CX}² Talent solutions

Yanay Zaguri
Director of eLearning & Innovation at AppsFlyer

Jonathan Shroyer
Chief Customer Experience Innovation Officer at Arise Virtual Solutions Inc

Steve DiGioia
Customer Service Crusader, Author, & Trainer at stevedigioia.com

Marji J. Sherman
Vice President, Digital at cognito

Ian Williams
Managing Partner at PartnerWise

Matt Watkinson
CEO and Co-founder at Methodical

Sue Nabeth Moore
Co-Founder at Success Chain

Kevin LaGrandeur
Professor at New York Institute of Technology

Matthew Rosenquist
Chief Information Security Officer at Eclipz.io, Inc.

Jane Frankland
Owner and CEO at KnewStart

Sr Director, at Capgemini

Alex Farmer
Vice President of Customer Success at Cognite

Kristi Faltorusso
VP of Customer Success at client success

Srini Janarthanam
Lead Conversational AI Scientist at Builder.ai

Murray Grubb Jnr
Enterprise Accounts Director at 8x8

David Meltzer
Founder at David Meltzer Enterprises (DME)

Carl Chinoy
CIO Executive Consultant at Tech Ahura LLC

Vincent Manlapaz
Content Strategist at The Service-Based Paradigm Mindset

Harita Gupta
VP, Head APAC at SUTHERLAND & Global Head, Enterprise services

Co-Founder at Agile World

Kia Puhm
Founder and CEO at DesiredPath

Julie Morgan
Consultant at RINGTAIL CONSULTING LTD

Kate Nasser
Speaker, Trainer, Coach, Consultant at Kate Nasser, The People Skills Coach

Dr. Dorothea Baur
Principal and Owner at Baur Consulting AG

Dale Zwizinski
VP, North American Sales at Beezy

Harold Sinnott
Tech Influencer | Digital Consultant | Talent Development

Tony Moroney
Founder & Managing Partner at Beta Digital

Karla Taboada
Founder at Domitila Technologies at Domitila Technologies Limited

Federico Cesconi
Founder & CEO at Sandsiv+

Lewis Carbone
Owner & Founder at Experience Engineering

Shonali Burke
CMO at Arena Stage

Shane Goldberg
National VMO (Doctor) Experience Adviser at Healthscope

Samiran Ghosh
Board Member at IAC - Intelligent Automation Corp.

Jo Boswell
Director at Sentio-B Ltd

Tony Johnson
Founder and Customer Success Consultant at Ignite Your Service Training and Consulting

Thomas Wolf
Co-founder and CSO at Hugging Face

Joris Krijger
AI & Ethics Specialist at De Volksbank

Daniel R. Davidson
Director, Practice Lead in Healthcare, Education, and Technology at WP Advisory

Marco Li Mandri
Principal Product Owner - Conversational AI - ING Analytics at ING

Graham Clark
Vice President Market Development at McorpCX

Aaron Thompson
Chief Revenue Officer at SuccessHACKER

William Ammerman
Book Author & Public Speaker at The Invisible Brand

Sirte Pihlaja
CEO, Customer Experience Optimiser at Shirute Ltd

Douglas Karr
Founder, Editor, Author, and Publisher at Martech Zone

Jan van der Vegt
Sr. Product Manager at Databricks

Nell Watson
Executive Consultant Philosopher at Apple

Eric Smuda
Principal, CX Strategy & Enablement at InMoment

Nick Lygo-Baker
Founding Director at Paradigm CX Ltd

Mandisa Makubalo
Founder & Managing Director at Unlimited Experiences SA

Thea Cole
CEO at Latimer

Ajay Nambiar
COO-PYP,CSO-M3M at PYP,M3M India Private Limited

Jeremy Scrivens
Director at The Emotional Economy at Work

Nadia Vincent
Digital Transformation & Innovation Executive Advisor, Board Member, Consultant at Digital Transformation Leaders

Pasi Sahlberg
Professor of Education Policy at the School of Education at UNSW

Dr. A. Tracie Brown
Chief Schools Officer at Airlington ISD

Ben Drew
Founder at Open Future Learning an online learning provider.

Melissa Milloway
Learning Experience Design Manager at Miro

Eduardo Padrón
President Emeritus at Miami Dade College (MDC)

Divya Gokulnath
Co-founder at BYJU’S

Mohamed Lachemi
President and vice-chancellor at Ryerson University

Stephanie Espy
Founder at MathSP and STEM Gems

Gavin McCormack
Principal at Farmhouse Montessori School

Adam Geller
Founder at Edthena and author of "Evidence of Practice."

Elizabeth Leiba
Director of Instructional Design and Innovation at City College, Florida.

Doug Lederman
Editor and founder at Inside Higher Ed

Dave Miyashiro
Superintendent at the Cajon Valley Union School District

Vicki Davis
Host at "The 10-minute Teacher Show"

Shane Dillon
Founder at UniAdvisor

Jennifer Carolan
Co-founder, and Partner at Reach Capital

Barbara Coward
MBA Admissions Consultant and Top Ten LinkedIn Voice 2020: Education

Ross Morrison McGill
Founder and CEO at TeacherToolkit Limited

Brandon Busteed
Chief Partnership Officer (Universities and Employers) and Global Head, Learn-Work Innovation at Kaplan.

Gayleen Gray
Assistant Vice President and Chief Technology Officer at McMaster University

Jesse Lubinsky
Chief Learning Officer at Ready Learner One

Josie Ahlquist
Digital Engagement & Leadership Consultant

Justin Shaifer
Professional Keynote Speaker at American Program Bureau

Nicole Turner-Lee
Senior Fellow, Governance Studies and Director, Center at Technology Innovation

Paige Francis
Chief Information Officer at Alliance Support Co (ASC).

Dr. Matthew Lynch
President at Lynch Consulting Group, LLC.

Sophie Bailey
Founder of The Edtech Podcast.

Whitney Kilgore, PhD
Co-founder and Chief Academic Officer at iDesign

Robert Iskander
Chairman & CEO at Global Grid for Learning

Vesa Peräläh
CEO and founder at The Claned platform

Kate Crawford
Sr Principal Researcher at Microsoft

Wayne Sutton
Founder at Tech Inclusion

CTO at Obama Foundation

Matthew Yazzie
Director of Diversity and Inclusion Programs at Women 2.0

Torin Perez
Executive Officer at Globally Bold LLC

Ryan Carson
CEO and Founder at Treehouse

Iris Bohnet
Professor and author at Kennedy School of Government at Harvard University

Nick Mehta
CEO at Gainsight

Cathy Hackl
Chief Metaverse Officer at Futures Intelligence Group

Katie Moussouris
Founder and CEO at Luta Security

David Meerman Scott
Limited Partner and Strategic Advisor at stage 2 capital

Tina Gravel
SVP Channels and Alliances at AppGate

Investor at A S P I R E Enterprises’

Laura Patterson
President at VisionEdge Marketing, Inc.

Kamales Lardi
Chief Executive Officer (CEO) at Lardi & Partner Consulting

Paul Colmer
Senior Technical Account Manager at Amazon Web Services (AWS)

Alex Jimenez
Chief Strategy Officer (CSO) at Finalytics.ai

Rashim Mogha
General Manager - Leadership and Business Portfolio at Skillsoft

Steph Hermanson
Chief Revenue Officer (CRO) | Integrator | Co-Owner at Atomic Revenue

Nate Brown
Senior Director of Customer Experience at Arise Virtual Solutions Inc.

Elise Quevedo
Founder at SMGE Ltd

Lomit Patel
Senior Vice President, Growth at Together Labs

Frans Reichardt
Global Speaker & Trainer | CX at Reichardt & Company

Dennis Wakabayashi
Global Marketing Influencer with 50,000+ Followers at Team Wakabayashi

Keith Keller
Twitter Marketing Specialist at KeithKeller.com.au

Samantha Kelly
Chief Communications officer (CCO) at Wedo

Ricardo Saltz Gulko
LinkedIn
Managing Director and Co-Founder at Eglobalis Information - Insight - Innovation

Shailendra Kumar
Author at Cognitive

David Avrin
Customer Experience Keynote Speaker and Consultant at Visibility International, LLC

Ian Moyse
Chief Revenue Officer at OneUp Sales

Raul Guillermo Amigo
CEO & FOUNDER at UMUNTU CX DESIGN
Who did we miss?
According to Twitter, there are more than 326 million monthly active Twitter users. On any given day, approximately 500 million tweets are sent. There’s a lot of useful information swirling around the platform and we might have missed someone that should be on this list.
That’s where you come in the picture.
We’d love to hear who you think should be included in our next list!
Merry Christmas and happy holidays!
WOMEN ARE UNSTOPPABLE! Check out the latest list of top 50 leader who have strived to make a significant change in shaping tomorrow.