Business Transformation

Joining the elite club of top 25 Conversational AI platforms | Everest Group

Engati Team
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Oct 3
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3-4 mins

Table of contents

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Engati is recognized as a top platform for Conversational AI.

250+ platforms researched.
26 platforms shortlisted.
And we’re one of them.

Engati is recognized as one of the top 25 conversational AI platforms in the World by the Everest group. 

That’s big. 
It’s a testament to the platform we’ve built for over 5 years.

A big win for us.
A big thanks to the Everest Group.

About the Everest Group

Everest Group is a top research firm focused on strategic IT, business services, engineering services, and sourcing. Their research also covers the technologies that power those processes and functions and the related talent trends and strategies.

Everest Group helps its clients maximize their financial and operational services. 

In this report, they have assessed 26 conversational AI technology vendors featured and categorized them based on their capabilities and market offerings. The research is supposed to help buyers select right-fit technology vendors for their needs and enable providers to benchmark themselves against each other.

Conversational AI leading the charge.

Based on the impact that conversational AI can have on businesses, SMBs & Enterprises have realized the importance of leveraging conversational AI to gain a competitive advantage, reduce costs, drive market growth and improve customer engagement.

Businesses understand that the only way to move forward in this market now is to provide the utmost convenience to their customers even before they make the purchase and keep up with it even after the product/service is sold. 

Enterprises are becoming more customer-centric, and Engati enables such customer-first companies to provide a superior customer experience and add value to their products and services. 

Our focus is to make Business simple, by providing tools to generate high-quality leads, enhancing engagements, targeting customers, and driving customer acquisition.   We have helped enterprises become more accessible to their customers, by strengthening communication across various channels and languages, adding value to their customers

This “Value addition” driven approach has led us to achieve this feat today, and we only strive to move forward from here.

This approach has made Engati not just a Chatbot, but an essential business tool! Sales, Marketing, Customer service. Engati does it all! 

More about the research

26 Conversational AI Platforms are analyzed based on their features, capabilities, market offerings, vision, market impact, and a few other factors.

This research will ideally help all the buyers/investors to identify the right-fit technology vendor for their current needs. 

Not only will this research benefit the brands, but it’ll also help all these 26 platforms set a benchmark for others to beat!

How we made it to the Top 25

This “Value addition” driven approach has led us to achieve this feat today, and we only strive to move forward from here.
This approach has made Engati not just a chatbot, but an essential business tool! Sales, Marketing, Customer service. Engati does it all!

Engati for Sales - 

Every business wants to increase its sales, that’s where the revenue comes in from, and that is what is keeping the wheels turning. Engati helps tackle major challenges faced by businesses to increase their sales.

  1. Lead Generation - The chatbot can be used to collect all relevant information about the visitor/user to convert the lead.
  2. Cart abandonments - Most businesses lose a major chunk of their revenue due to customers forgetting their abandoned carts. With Engati’s WhatsApp chatbot, you can automatically remind customers about their abandoned carts.
  3. Increased conversions - The chatbot essentially plays a role of a salesman, showcasing your products by upselling, and cross-selling and hence increasing sales.

Engati for Marketing - 

Achieving Sales without marketing is like trying to save goals without having a goalkeeper. Chatbots open up a lot of potential to market your products.

  1. Promotional campaigns - You can use chatbots to ensure your customers and leads get to know about all your promotional campaigns ensuring the higher success of the campaign.
  2. Advertising - You can use chatbots to advertise new product launches or updates. With Engati’s WhatsApp chatbot, you can notify your customers and leads via WhatsApp, where it will receive the impressions you need. 

Engati for CX

It doesn’t matter how good your product offering is until you offer a good customer experience to your customers. Engati’s chatbot can help you keep up with all your customer's demand’s and expectations.

  1. Omnichannel presence - With Engati, you can be present across all channels, so no matter where your customer is, you can always keep the conversation flowing. 
  2. Multi-language bot- Language shouldn’t be a barrier between you and your customers. Engati allows you to communicate with your customers in the language of their choice.
  3. Easy Navigation - Engati’s chatbot makes it easy for your customers to navigate through the website. You can train your bot to answer FAQs and upload information documents, making the chatbot self-sufficient. 

Your support shapes Engati

Endless work of days & nights, endless team meetings & debates, and endless effort of bringing together a platform that has scaled to a global level.

This win is proof that hard work pays off. And it’s just the beginning for us. We want to take this opportunity to thank everyone in our community.

More to come.

From all of us at Engati!

Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

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