Business Transformation

Unlocking Growth Potential: A Deep Dive into Engati's Integrations

Engati Team
Feb 19
2-5 mins

Table of contents

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In today's fast-paced business landscape, where customer interactions and revenue growth are highly interconnected, the integration of business applications becomes paramount. Conversational AI, in particular, has emerged as a transformative force, and Engati stands at the forefront of this revolution. As businesses strive to deliver seamless and personalized experiences, the power of integrations within customer engagement platforms becomes a strategic advantage.

With 3rd-party integrations, businesses gain access to specialized functions and features developed by trusted third parties. These integrations enable different software applications to communicate and share data with internal systems in real time. This allows businesses to capture leads generated, track, and use them for retargeting. This not only reduces the likelihood of errors but also saves valuable time, allowing businesses to focus on more strategic tasks.

Engati, a dynamic and versatile customer engagement platform, offers a holistic approach to AI-powered interactions. Designed to cater to businesses of all sizes, Engati simplifies the deployment and management of chatbots, providing a user-friendly interface that requires no coding expertise. With an emphasis on customization, Engati becomes a canvas for businesses to paint their unique brand narrative through intelligent conversations.

How Integrations Boost Business

Integrations play a pivotal role in catapulting businesses to new heights, and Engati's suite of integrations stands as a testament to this transformative impact. The collective influence of Engati's integrations: 

  • Extends across multiple dimensions
  • Enables businesses to streamline their processes and workflows
  • Allows significant time and resource savings. 

The result is an enhanced customer journey, marked by personalized interactions and timely responses. Additionally, these integrations contribute to a more holistic understanding of customer behaviors, empowering businesses to make informed decisions. 

Engati App Integrations

At Engati, we make things simple yet powerful. We connect effortlessly with the tools your business uses daily, going beyond just linking them. It's not just about connectivity; it's about unlocking the full potential of conversational bots.

Engati's integrations act as catalysts for efficiency, transforming chatbots from simple conversational agents into multifaceted business tools. The native integrations from Engati are a perfect match for your business by seamlessly integrating with popular business applications including CRMs, payments, helpdesk & productivity. For a detailed list of integrations, see Table 1 below.

These integrations align with the benefits of allowing businesses to access specialized functions, eliminate data silos, and create a unified system for comprehensive visibility into business processes.

  1. Access to Business Applications:

Businesses leveraging Engati's integrations gain access to specialized functions and features developed by trusted third parties. This not only enhances the capabilities of the chatbot but also ensures that businesses can utilize functionalities tailored to their specific needs.

  1. Elimination of Data Silos:

Engati's integrations eliminate data silos by synchronizing data across multiple systems.

This provides a single source of truth, enhancing the accuracy, consistency, and reliability of data, ultimately supporting better decision-making.

  1. Unified System for Comprehensive Visibility:

Engati's integrations contribute to creating a unified system that manages all aspects of a business's operations. This provides comprehensive visibility into business processes and performance, allowing for more informed and strategic decision-making.


Engati seamlessly integrates with leading CRM platforms, such as Agile CRM, Zoho CRM, HubSpot, LeadSquared, Zendesk Sell, Pipedrive and Microsoft Dynamics 365 offering businesses a centralized hub for managing customer relationships and leads. Imagine creating or updating contacts/leads directly within the chatbot, syncing and managing contacts seamlessly. This integration simplifies lead management and nurturing processes, providing businesses with the tools they need to foster customer engagement.

Customer Support Services - Ticketing

Efficient ticket management and project synchronization are made easy with Engati's ticketing integrations, such as Freshdesk and Jira. Businesses can create and manage tickets within the chatbot to sync projects and issues seamlessly for enhanced project management. The integration streamlines project management by allowing teams to manage tickets, enhancing collaboration, issue resolution and task tracking.

Email Marketing Automation

Engati's integration with leading email automation tools, such as MailChimp, transforms chatbots into powerful email marketing tools. Businesses can conduct email marketing campaigns seamlessly and gain detailed insights into email campaigns and subscriber interactions. This integration enables you to maintain your subscribers and grow the list of your subscribers with email marketing directly from the chatbot.

Payment Gateways

Engati's Payment Gateways integration, which includes Razorpay and PayU, introduces innovative features such as prepaid payments and the ability to send payment links seamlessly during checkout on the chatbot. This functionality not only enhances the flexibility of payment options for customers but also facilitates a smoother transaction process. Moreover, the integration goes beyond conventional methods by offering the capability to bypass the Shopify checkout. By doing so, Engati provides a faster and more streamlined checkout experience directly within the conversational interface. This optimization aims to significantly improve conversion rates


Engati's integration with Zapier opens up a world of possibilities by connecting with a vast array of web applications. This integration allows businesses to expand functionality by connecting with various web applications, automating workflows for enhanced operational efficiency.


Engati further elevates the customer experience through the integration with '', a reviews app. This integration extends beyond the transactional phase, offering users the ability to provide product feedback directly on WhatsApp. Post-purchase, customers can seamlessly add their feedback, which is automatically updated on the '' app. Depending on '' configurations, these reviews can then be effortlessly integrated into the website, creating a dynamic and real-time feedback loop.

Engati's Commitment to Growth

Engati's commitment to growth is exemplified by its proactive approach to staying at the forefront of industry trends. The platform consistently demonstrates its dedication by regularly updating and incorporating new integrations to address the evolving demands of various industries. Engati understands the dynamic nature of the business landscape, where innovation is paramount, and businesses must adapt swiftly to emerging technologies. By continuously expanding its integration offerings, Engati ensures that users have access to the latest tools and functionalities, fostering a dynamic and future-ready environment. This commitment underscores Engati's mission to empower businesses with cutting-edge solutions, providing them the agility needed to thrive in a rapidly changing digital landscape.

Request a demo today to witness firsthand how these powerful tools, combined with the benefits of integration, can transform your business, providing scalability, improved decision-making, and immeasurable time-saving.


Agile CRM

Zoho CRM



Zendesk Sell




Microsoft Dynamics 365




Email Marketing Automation


Payment Gateways





E-commerce Reviews

Google Workspace

Google Analytics

Google Calendar

Google Sheets

Google Translate

Customer Service


MS Office

Excel Online

Engati Team

At the forefront for digital customer experience, Engati helps you reimagine the customer journey through engagement-first solutions, spanning automation and live chat.

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