A chatbot is a software program that can hold a conversation with a human user. They essentially automate one to one conversations.

What are the types of chatbots?

Based on the deployment platform, we have chatbots that are built into messengers, those that use standalone applications and those deployed over a website. When it comes to capability, we have Menu/Button chatbots, Keyword Recognition chatbots, Contextual chatbots, and hybrid chatbots.

Why are chatbots important?

For starters, they save you money! But more importantly, they save your customers time, leading to better customer experience.

What lies in the future of chatbots?

Conversational AI is going to be huge in the future. We may even start seeing chatbots that display emotional intelligence.

When were chatbots invented?

The first significant chatbot was ELIZA, invented in 1966 by Dr. Joseph Weizenbaum at MIT.

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See what Engati chatbot can do for you

Comprehensive Customer Support

Create chatbots that cost-effectively streamline your customer support process from automated replies to live chat agents

Automated Sales & Marketing

Create chatbots to offer an instant & interactive way for customers to Interact with your brands, get 24x7 recommendations & complete transactions

Service Management (ITSM)

Increase service level satisfaction for your internal customers by providing a 24x7 bot to address IT service support queries and a range of simple tasks

Intelligent Human Resources

Embrace the future of people management with a chatbot that automates hiring & on-boarding and offers instant responses to employee queries

Automated Transaction Enquiries

Embrace the future of transaction reporting via conversational AI and significantly reducing support calls & queries

Conversational Commerce

Create chatbots that provide the best in new age conversational commerce by helping with product search, recommendations & payments

Amazing Features that make us #1

e.Sense Proprietary NLP

Proprietary optimized machine learning based NLP with advanced Intent & Entity Recognitions

Conversation Flow Builder

Best in the business. Building conversation flows is now as easy as drawing user journeys

Integrations

Advanced Integration framework for JSON Rest APIs with many OOB standard Integrations

Multilingual

Extensive support for building bots that can easily operate in multiple languages

Omnichannel

Build once and Deploy across 14+ channels including website, mobile and social media

Bot Building & Solutions

Customizations & Bot Building from our experts at a very competitive 32$ per hour

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Some Companies with our Bots

Accolades and Listings

See what our Customers say about us

"The Engati chatbot platform is so easy to use and efficient. It does not need technical skills"

We are especially impressed with the Dashboard feature where it manages all the questions put in by the user and the user can filter down the questions, alter it, add new questions, and extract report as per his requirement. It maintains a log of the user activity too. Also, the support service is appreciable. Overall, we are glad to work with you.

Anisha Panwar
Assistant Manager, PwC

"Impressed with how quickly the software continues to evolve and grow."

Thank you so much for all the help you've given us. With Engati all of our support tickets have been resolved extremely quickly. On the development side I am also impressed with how quickly the software continues to evolve and grow.

Max McPhee
Herman Miller

"The reason for choosing Engati is the platform itself "

Its advanced capabilities, drag and drop option among many other features and rich UI made us choose Engati amongst all the other platforms, like Manychat, Chatfuel, etc. which we were evaluating.

Munkhbhayar M,
ManagerUnitel, Mongolia

"I really liked the platform, I tried other options to create a bot or prototypes and were insufficient"

The best for me, was the possibility to "train" the software with your own needs. It helps a lot to personalize your bot.

Dario Reyes Reina
Consultant, MINTIC, Think Tanks

"Engati has the potential to become one of the leading commercial chatbot platforms in the world. "

The thing which I liked the most was its intuitive UX and easy learning curve. The portal allows you to develop a chatbot on multiple platforms in a matter of minutes.

Vidit Gupta
Web Designer, Webarch

"Looked at AI bot from several sources. Their Facebook version is topnotch."

Ease of use. Their team is great to talk to. I like how I can import/export the dialog file. Really easy to add/edit/combine the rule-based dialog live or in excel.

Chris Curtin
EVP, Paragon Financial Services

"Simple though powerful bot building platform. "

Sagar Duwal
Software Engineer, Trustgeek

"Ease of use, and so simple to link up with facebook."

The paths are so easy to create and link up. Yes, it also helps me to easily bypass the usual facebook authorization and review for apps. But then Believe me, Engati is BAE (Before anyone else).

Samuel Udoh
KickUp

"Engati is the best software I have ever used, trust me I have used quite a few!"

I can't praise the company enough for everything they have done for my company. The Engati team is eager to differentiate and offers a great customer experience. We have everything from our knowledge base including videos on to our bot, my customers love it!

Christian Halls
Co-Founder & CEO, Halls Hosting Consumer Services

"It is easy to use and smart"

A lot of bot builders that are considered the best, like FlowXO or Snatchbot, I have tried them all. Engati is better in any category, it is easy to use and smart

Josh Lavi

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