UNIVER is a private institution, provider of health services for the areas of Optometry and Ophthalmology
Univer has thousands of customers landing on their website every day. As businesses and customers were in lockdown due to the pandemic, it became difficult for Univer to engage and guide their customers.
With Engati’s conversational modeler, they were able to create interactive flows to handle the user queries.The user data collection application of the bot helped them generate prospective lead information to pursue. multilingual option helped engage local users
user interactions are handled by bot flows
users converted to MQLs