Order Taking

This chatbot helps your customers to place an order over a chat and in turn, save time and money by automating the process.

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Winner - Best Artificial Intelligence Driven Technology Solution

CODiE Winner Logo

Why Engati is the preferred choice for global logistics companies?

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

Place Order

Allow users to add products to the cart

Track Order

Customer are able to issue, manage and track order compaints and view delivery dates with the use of chatbots in the logictics industry

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The Engati Advantage

Prebuilt templates that can be easily customized to your needs

Stay on top of your customer conversations with our real-time analytics dashboard

Onboarding and deploying the bot is a breeze

Go omnnichannel with conversations across 15+ channels in one view

Case Study

Group Landmark

Challenge

COVID-19 has revolutionized the customer journeys across industries. Users now expect answers and services to be as quick as possible. To meet the consumer needs, Group Landmark was looking for a solution that can provide support to the users in real time.

Solution

Engati's quick response over omnichannel helped them in answering customer queries quickly.

Group Landmark

87%

questions are answered by the bot

68.70%

users preferred WhatsApp over website

92%

visitors were converted to MQLs

Try us, you’re in good company

Jerrin Zachariah

Senior Digital Marketing Specialist Tokio Marine Insurance

In a span of a few weeks, Engati has helped us a lot in saving time & efforts as 71% queries are handled by the bot. TMNF is now present on multiple channels with the bot helping us in driving conversions.

Max McPhee

Herman Miller

Impressed with how quickly the software continues to evolve and grow.Thank you so much for all the help you've given us. With Engati all of our support tickets have been resolved extremely quickly. On the development side I am also impressed with how quickly the software continues to evolve and grow.

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