Gym Equipment

A chatbot for gym equipment sales and FAQs

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Capabilities

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Counselling

Provide personalised information over live chat

Case Study

How Garasi optimizes shopping with Facebook deployment

Challenge

With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.

Solution

Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.

How Garasi optimizes shopping with Facebook deployment

87.60%

Queries were answered by the bot

77%

Reduction in response time