Courier Service

Courier Services bot specially designed to fulfill requirements of the domestic market and customer's time-sensitive needs.

Template Details

Made by

Team Engati

Category

E-Commerce / Shopping

Winner - Best Artificial Intelligence Driven Technology Solution

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Why Engati is the preferred choice for global logistics companies?

Track Order

Customer are able to issue, manage and track order compaints and view delivery dates with the use of chatbots in the logictics industry

Schedule Appointment

Schedulting appointments, booking time slots, sending emails.

Customer Support

Connect customers to an agent via the live chat option in case of complex queries.

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The Engati Advantage

Prebuilt templates that can be easily customized to your needs

Stay on top of your customer conversations with our real-time analytics dashboard

Onboarding and deploying the bot is a breeze

Go omnnichannel with conversations across 15+ channels in one view

Case Study

How DR Couriers improves logistics support with Engati

Challenge

Customers were reaching out across several channels like phone calls, WhatsApp, email etc., which made it difficult for agents to hop across channels and manage all the conversations.

Solution

Engati’s live chat enabled DR Courier to onboard agents quickly and respond to queries with context.With Engati’s omnichannel capabilities in OneView inbox helps DR Couriers to deploy the solution across channels and made it possible for agents and the bot to respond with context from previous conversations.

How DR Couriers improves logistics support with Engati

80%

reduction in wait time

36%

users preferred WhatsApp over other channels

Try us, you’re in good company

Chilufya Musosha

Co- Founder, eNgoma

It is a product, service and a partnership we would like to grow eNgoma now belongs to the National Covid Response Committee and implemented Engati which helped in terms of reporting and in being able to monitor the current conversation and concerns of the public, which isn’t possible to achieve by using other systems like billboards, flyers etc. This has given us a huge reporting platform that can be fitted into the national reporting system.

Jason Burnett

Adventium tech

I have found that the Engati product delivers all we need and more.We believe it will be a great platform to build with and grow with, as we see bots, both external facing and internal facing, as a growing requirement.

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