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best free chatbot
virtual assistant chatbot

Shopping Experience - Lifestyle

Engati helped a large mall in Kuwait to create a virtual assistant for the mall visitors

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virtual assistant chatbot
The Solution
This luxury mall in Kuwait is a one-stop place for retail, leisure and entertainment spread. The mall sees a high number of footfalls. 
Customer queries on stores and restaurants are very common. The company wanted an advanced technology solution to reduce the need for many info centers. A smart chatbot was the ideal solution to address the requirement. Engati helped build an advanced NLP trained chatbot to serve as the mall assistant. Key objectives accomplished included: 
  • - Improved Customer Experience
  • - Direction Guidance 
  • - Information availability 
  • - Lead Generation 
    - Multi-lingual with English & Arabic Support
    - Omni-channel on Website, Facebook & Whatsapp
shopping bot
Vertical
Lifestyle
region
Region
West Asia
use case
Use case
Improved buying Experience
live since
Live Since
May 2019

Features Used

NLP
Advanced NLP
integration
Integration Hub
omnichannel
Omni Channel
location
Location
multilingual
Multilingual
multimedia
MultiMedia Content

Numbers

16100
Total Conversations
8.5
Asks per Conversation
79%
Questions Answered
Screenshots
shopping bot
shopping bot
shopping bot