This luxury mall in Kuwait is a one-stop place for retail, leisure and entertainment spread. The mall sees a high number of footfalls.
Customer queries on stores and restaurants are very common. The company wanted an advanced technology solution to reduce the need for many info centers. A smart chatbot was the ideal solution to address the requirement. Engati built an advanced NLP chatbot to serve as the mall's virtual assistant. Key objectives accomplished included:
- Improved Customer Experience
- Direction Guidance
- Information availability
- Lead Generation - Multi-lingual with English & Arabic Support - Omni-channel on Website, Facebook & Whatsapp
Improved buying Experience
Chatbot features used
Asks per Conversation
Multilingual Chatbot screenshots
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