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Chatbots In Human Resource

Does your recruiting team spend a lot of time in sourcing and screening your ideal candidates?

Are you looking to cut short that time to focus on other core responsibilities?

Then you might probably like to look at what chatbots have to offer to your talent acquisition team. This is especially true if your company is looking to hire new employees in bulk.

The best part of using AI chatbots in your recruiting effort is to bring a good ROI to the business. It gives intangible benefits to your candidates and recruiters as well.

We would be looking forward to answering a lot of your questions on Chatbots in Human Resource. The topics which we would be covering in today's blog would be:

1. What are HR Chatbots?

Chatbots are computer programmed machines that use artificial intelligence to simulate a human conversation. HR chatbots are bots that are specifically trained and designed to replicate the role of HR in the company. They use test signals to chat or interact with others.

While employing them is easy, evaluating their value and role in the organization is hard to describe.

2. What is Artificial Intelligence in HR?

Artificial Intelligence uses computer science to solve cognitive problems. It is usually associated with human intelligence.

To keep it simple, AI uses machine learning to think and interact with humans, like humans. They can also perform tasks like learning, solving complex problems, and language processing.

3. What are HR’s responsibilities?

Human resource specialist’s responsibilities include recruiting, screening, interviewing, and choosing the right candidates. Selecting the ideal employee is very important as one wrong employee can disrupt the working of the whole organization.

Human Resource managers plan and handle all the administrative functions of an organization.

4. How is chatbot technology used in human resources?

Chatbot technology is used in HR to automate the human resource function in the organization. It uses automated technology for:

  • Employee payroll
  • Employee compensation
  • Talent acquisition and management
  • Workforce analytics
  • Performance management
  • Benefits administration

5. How AI is used in HR?

AI is being used in the HR department to automate all the repetitive and low-value tasks of the organization. This helps in shifting the focus more into core activities and strategic frameworks. AI and machine learning tools have automated common HR tasks. This allows the organization to handle all the simpler tasks like questions or requests.

6. What is the impact of AI in HR?

AI plays a crucial role in transforming HR and the entire workforce. It has led to a reduction in human bias and has increased the efficiency in candidate assessment. It also improves the company’s relationships with its employees, leading to improved compliance and increasing adoption metrics. This in turn improves the overall workplace learning experience benefitting the organization.

7. Why is technology important in human resources? And its key metrics.

Implementing automated technology within the organization helps HR managers in gathering & collecting information. This enables them to study the data and understand the inner workings of the organization. It can also be used to communicate with employees more fluidly. They also provide HR managers with the necessary decision-making tools. This allows them to make highly effective HR-related decisions. Some key metrics are:

  • Good conversion rate.
  • Better quality of applications.
  • Chat engagement.
  • Time saver.

8. In what ways will Automation impact the HR profession & should HR’s be doing something about it?

HR automation can affect workforce strategy in a huge way. It expands the potential of possibilities in the field of HR. Technology is transforming HR functions such as hiring and training.

The HR professionals should accept it happily with both hands as it's there to help him. He/she needs to be aware of all the latest technology and must be willing to implement it in the organisation. They should be flexible enough to adapt to it and use it to improve the efficiency of the organization.

9. Will AI take over HR?

Artificial intelligence is here to help and make our lives easy and not vice-versa. AI will assist in specific HR activities, allowing them to do their job more efficiently. They cannot do it all by themselves; they need humans to train them and guide them.  

Therefore, it's safe to say that a chatbot won't be replacing all the HR roles, as a person is needed to look after it. Although, it will take up most of the common activities, allowing HR managers to focus on the core ones.   

10. What is the future of HR?   

AI with Machine learning is carving a new future in the field of Human Resource.

HR organizations have recognized and realized the importance of AI in their businesses. The traditional workforce structures are swiftly being transformed by the ever-evolving technologies. Businesses who are adopting it are seizing the opportunity to reshape their workforce in a better manner.

The future is, symphony of humans and machines working together.

11. Benefits and uses of chatbots in HR?

An HR Chatbot is a new bridge that allows job seekers and employees to communicate with each other. They use mediums such as websites, SMS, Whatsapp, etc. to do so. This platform allows job seekers to have meaningful conversations with the organization and HR managers do not even need to take the time off to do so. Chatbots can do these tasks for them efficiently and seamlessly.

If you're planning to use chatbots within your organization, you might have probably decided on how you would be using them. If not, no worries, here are some of the areas to benefit from using chatbots:

A. Scheduling Interviews:

HR chatbots can do a great job of scheduling interviews. They can easily access the calendar and check for the right date to do so. This would allow the HR personnel to concentrate on the more essential workings of the company, as the HR chatbot will schedule an interview and keep both, the interviewer and the interviewee in the loop by accessing their calendar.

B. Automated Screening:

Chatbots are good at screening candidates as well. They can ask them questions like:

  • Would you be available to start working on an immediate basis?
  • What are your expectations from the company?
  • Would you be able to align your expectations with our company's goals? and etc.

With the help of AI and machine learning, they can also get themselves into deep conversations with job seekers. This allows them to learn about the candidate’s experience, expectations, and mindset and can choose if they would be a good fit for the company.

Automated screening is one of the core functionalities of HR chatbots.

C. Sourcing the right Candidates:

Chatbots learn from data to source the candidates that fit perfectly into your organization. They check for open requests and match their profiles with the people in the database and then engage with them. If this gets done, the next step would be screening and interview scheduling. Amazing, isn't it?


D. Conversions from Career site:

These bots can convert the right candidates landing on your career site. They can answer their questions and then guide them to the relevant job openings within your organization. They can also take them directly to HR managers if they feel like the candidate is aligned with the organization’s requirements. This helps the HR manager to choose the right candidate in the shortest possible time.

E. Referrals from your Existing Employees:

Chatbots have now started accepting referrals from your employees. It can also remind you of the existing roles which are vacant and push you to add a referral for that role. With developments in AI and machine learning the possibilities are limitless.  

There might come a day when chatbots could reach out to employees, asking them to introduce people from their network who are considered to be the right fit for a particular vacant role.

F. Candidate Experience:

Chatbots can answer almost any question from the candidate's job application and its current status. It can also help them by providing information on employee benefits, PTO policy, leave policies, etc.


G. Employee Onboarding:

A well-trained HR chatbot can conduct the entire onboarding process for your new joiners. Many of these workflows are pre-designed and can be easily accessed by the chatbot. Also, machine learning allows bots to keep learning and get better at it. This will help you provide a good customer experience to your new joiners while putting less strain on your HR team.

H. The Ever-Evolving Artificial Intelligence:

Investing in AI is never a bad idea as the potential is limitless and it contains countless possibilities. It allows you to join the next generation talent acquisition leaders. Most of the recruiting chatbots use AI to communicate with candidates and it keeps getting better at it by using machine learning. It’s safe to say that the ever-evolving AI would benefit Human Resources the most and HR leaders wouldn't want to miss out on this opportunity.


12. Conclusion:

Having an HR chatbot is a must for HR teams. They are not only useful but also beneficial to the organization. Plus, you ought to see them everywhere. Don't agree with us? Just visit 10 websites and see how many of them greet you with a chatbot feature in it.

They are great at driving leads to the funnel, making it a perfect fit for any site.

Plus, they can make candidates happier, relaxed and comfortable. All while taking off a huge load from the HR as they don't have to go through the entire process again and again.

Hopefully, in the coming years, you might see them in all the organizations, handling the HR operations.

About Engati

Engati powers 45,000+ chatbot & live chat solutions in 50+ languages across the world.

We aim to empower you to create the best customer experiences you could imagine. 

So, are you ready to create unbelievably smooth experiences?

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