Table of contentsKey takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
"Execute, perform, and make things happen" is Big Basket's head of HR's slogan. Here is Hari T.N on how to use tech for bootstrapped startups.
Hari, aka the start-up HR guy, is the Co-author of the book "Saying No to Jugaad - The Making of Bigbasket." He is also BigBasket’s current head of HR.
This IITian and IIM graduate, has spent years at Tata Steel, first as an engineer and then in HR. Hari’s been a part of the Management Team at multiple start-ups/scale-ups and helped shape four successful exits in different industries.
He believes that in start-ups, jargons don’t count because one has to execute, perform, and make things happen in real-time.
He is extremely passionate about solving problems and building organizations for scale through clear & uncluttered thinking and relentless execution.
Interview with Hari T.N
The following section is a summary of our interview with Hari. But if you’d like to listen to the full interview, there’s a link to the Spotify podcast below.
The funding cycle seems to be dying and high growth startups are laying off people in the thousands.
“The funding cycle mirrors the eternal cycle of hope and despair,” according to Hari. There’s the top of the funding cycle, and the bottom.
There is currently a lot of hype about artificial intelligence. Whether they’re a game-changer or not is up to the business. We can broadly classify these technologies into three buckets.
Conversational AI falls into the second bucket- it’s imperfect but it will get better over time. It’s going to continue improving. Conversational AI and chatbots serve as an excellent first point-of-contact. While it is difficult to expect a bot to carry out a complex conversation, it certainly is an excellent starting point. Besides, many customers are not serious about carrying out such conversations with a chatbot. It’s mainly transactional simple questions, for now. Hari predicts it’s going to get better.
And that companies will benefit from using an AI-powered chatbot for customer interaction.