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Business Transformation

Tech Amid Covid

Bill Mew
.
May 25
.
3-4 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Introduction

In this episode of Engati CX, Bill Mew, the founder of The Crisis Team chats with us about the use of technology amid COVID.

Bill Mew is one of the world’s top campaigners for digital ethics and founder of The Crisis Team – a digital era crisis management firm, which works alongside the UK’s top cyberlaw experts.

One of the world’s top social influencers, Bill focuses on striking the right balance between digital transformation ‘changing the world’  and digital ethics ‘doing the right thing’ (including privacy, security, etc).

He has been in great demand, appearing widely in the press and as frequently as once a week on broadcast TV and Radio talking about the need for meaningful protection, as well as the need to maximize the overall economic and social benefit from technology.

Interview with Bill Mew

The following section summarizes our chat with Bill Mew. But if you'd like to listen to the full episode, we've left the Spotify podcast for you below.

1

Could you share your thoughts on digital transformation ‘changing the world’ and digital ethics ‘doing the right thing’ and how do they interject?

Currently, according to Bill, there appears to be a trade-off between privacy and tracking and tracing. There have been some instances where companies such as Facebook have made a few mistakes, where they’ve tripped up and got it wrong. But Bill is not a believer in privacy for privacy’s sake. 

We need meaningful protection but we need to balance that with innovation. And seeking to use technology to maximize economic and social value.

There’s so much that tech can achieve. And there’s an obvious social value in this. It allows us to crack down on the epidemic and to keep people safe and alive. But at the same time, a lot of the information made available is going to be personal. It’s our health and location data. One of the concerns is that there’s going to be too much of a tradeoff in privacy. 

But every implementation and environment is going to have to strike some balance in maximizing innovation and protecting us all. 

2

Do you believe the current pandemic will accelerate organizations moving to the cloud? What are the key factors to consider while evaluating such an acceleration?

We are currently embarking on a journey to digital transformation. It’s helping us cope with the current pandemic in a better way. There are an abundance of guides sharing how to best work from home and it involves all sorts of new technologies. It’s incredible. 

There’s a lesson to be learned here, however. It’s all about crisis preparation. Organizations that have incorporated the Cloud have been far better able to cope with this pandemic. Being on the Cloud allowed companies to have access to information anywhere. 

However, digital transformation is not a one-off thing. It’s not just about migrating to the Cloud, it’s a culture. It’s a progression that we all continually worked at. And it’s about risk. Many organizations ignored this and now they’re suffering. Perhaps if we prepared better, the effects of the pandemic may not have affected us so much. But it has taught us that we now have to shift our focus to preparing for the next threat, or the Return on Risk. We need to focus on security for every organization, and every sector within. And cloud will be the tool to leverage this shift. It’s all about risk awareness and risk appetite. 

Check out the 200 CX Thought Leaders to follow in 2021!

Bill Mew

Bill Mew is one of the world’s top campaigners for digital ethics and founder of The Crisis Team – a digital era crisis management firm, which works alongside the UK’s top cyber law experts.

One of the world’s top social influencers, Bill focuses on striking the right balance between digital transformation ‘changing the world’  and digital ethics ‘doing the right thing’ (including privacy, security, etc).

He has been in great demand, appearing widely in the press and as frequently as once a week on broadcast TV and Radio talking about the need for meaningful protection, as well as the need to maximize the overall economic and social benefit from technology.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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