Future of CX

Reactive CS to proactive CS

Kristi Faltorusso
May 31
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Kristi Faltorusso

Kristi Faltorusso is a Customer Success Executive with experience in building, scaling, and transforming Customer Success organizations at hyper-growth B2B SaaS companies.

Over the past decade, She helped many companies redefine Customer Success resulting in increased retention, long-term revenue growth, and customer advocacy.

She is currently the VP of Customer Success at ClientSuccess and Founder of CS Real Simple, a content experience, supporting the simplification of Customer Success for Executives, CS Leaders, and CSPs.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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